Join the Efficy Team: We are looking for an IT and CRM Support Officer – Brussels

Who’s Efficy?

We are recruiting now on blackboard

Efficy is an experimented, fast-growing CRM editor headquartered in Brussels.

As the independent market leader in Belgium, we now aim to become a strong player in Europe, with offices in Paris, Geneva, Istanbul, Luxembourg, Utrecht and Frankfurt.

Efficy CRM is a Customer Relationship Solution used by more than 55,000 users, from small businesses to international companies, everywhere in Europe.

In 2016, we acquired Peak me up, an innovative gamification solution that will help us to build the best mobile CRM experience for our clients.

We are looking for an IT and CRM Support Officer for our office at Brussels.

 

What do we offer to you?

 

Business Worker Recruitment Hiring Office Working Concept

We offer you to join our team of 100 experts with a culture of success.

Working at Efficy means getting an exciting job in an energetic and fast-growing team.

We like to work, but we also like to play and celebrate together.

We are unique and we develop a unique company culture.

We like things to be transparent, and open.

We also have a ‘2020 Women in IT’ plan to encourage and develop women careers and evolution in our business.

We offer a challenging and rewarding environment, giving opportunities to learn and progress.

We encourage flexibility thanks to teleworking.

We also provide an interesting salary package based on your skills set and experiences.

 

Support officer level 1 – Brussels

Skills – Profile

  • As a support officer you will provide first line technical support to our customers and partners across different countries.
  • You will be required to log and manage incoming mails and calls
  • You are strong in resolving incidents at the first point of contact and are able to assign more complex problems to the helpdesk Level 2 team or project teams.
  • You are able to communicate technical advice to non-technical end users and team members, and this in manner whereby they are able to fully understand the issue and solution.
  • Basic IT knowledge in software, HTML, MS-office.
  • Javascript, Databases, SQL are not absolute required for support L1 but can be an asset to evolve and grow within the company.
  • Fluent English, Dutch and French speaking. German is a plus.

 

DNA

  • A friendly and helpful personality is required to deal with customers. A great customer service and experience is absolutely a key for this position.
  • You understand that easy to use and reliable solutions are essential to bring business value to the customer.
  • You are a team player with a can-do mentality who doesn’t mind a challenge.
  • You are a fast learner who picks things up on the go. Actually, learning and being curious is literally your DNA.
  • You can work independently and handle responsibility well. People say you’re a grown up.
  • Load/Stress/Volume experience is a plus
  • Experience troubleshooting issues

 

Please send CV and motivation letter to Carolien Colpaert: jobs@efficy.com

 Support officer level 1 – Brussels

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