Tips & tricks
Getting CRM Users On-Board and Helping Through Change
Let’s face it: CRM is a journey, not a destination. Getting employees to “buy-in” a new CRM platform is no simple task. They have to[...]
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CRM project
Tips & tricks
A CRM solution is not just a CRM
Efficy is glad to invite Simon Whitson, from whitson consulting, on its blog.. In this post, Simon explains why CRM is not just a CRM…[...]
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CRM projectCRM tool
CRM technology
Changing your CRM system for an xCRM
Learn what an Extended CRM is and how it is different from a traditional CRM solution What is an XCRM? The XRM is not really[...]
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CRM tool
CRM technology
Five good reasons to choose Efficy CRM
Efficy xCRM is a solution that is open to digital evolutions and that perfectly fits your specific needs In a rapidly changing world, the extended[...]
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CRM projectCRM tool
Tips & tricks
Stop working in the office… and start enjoying with gamification!
Why should you stop working and start playing instead? Discover here below the speech Dominique Mangiatordi, Marketing Director at Efficy, gave at the TEDx Liège[...]
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CollaborationCRM project
CRM technology
5 CRM Trends for 2017
A Social Revolution CRM Software will be more Social In 2016, we saw a lot more CRM providers adding new social media features, whether that[...]
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CRM toolIoTKPI
Marketing
Enriching customer experience
Digital POS; giant, connected screens; smart fitting rooms; etc. There was excitement aplenty at Retail’s Big Show in New York, hosted by the National Retail[...]
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CRM & ShopCRM Case studyCustomer experienceEmotionRetail industry
Tips & tricks
All you need to know about KPI in 7 stages
Last month, we discussed interfaces with business applications. Today, we are going to reveal all the secrets behind successful KPIs (Key Performance Indicators). Generating KPIs[...]
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KPI
Helpdesk‚ Marketing
The marketing of “I’m not perfect but I’m working on it”
You have probably already seen the new trend encouraging people to embrace their shortcomings, and even to transcend them. What if companies did the same…[...]
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Customer loyaltyCustomer satisfaction