Marketing
Enriching customer experience
Digital POS; giant, connected screens; smart fitting rooms; etc. There was excitement aplenty at Retail’s Big Show in New York, hosted by the National Retail[...]
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CRM & ShopCRM Case studyCustomer experienceEmotionRetail industry
Tips & tricks
All you need to know about KPI in 7 stages
Last month, we discussed interfaces with business applications. Today, we are going to reveal all the secrets behind successful KPIs (Key Performance Indicators). Generating KPIs[...]
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KPI
Helpdesk‚ Marketing
The marketing of “I’m not perfect but I’m working on it”
You have probably already seen the new trend encouraging people to embrace their shortcomings, and even to transcend them. What if companies did the same…[...]
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Customer loyaltyCustomer satisfaction