Sales relationship
Is it possible to use the sales automation in your company?
Since the development of the production lines devised by Henry Ford in the middle of the XIXth century to the present day, the creation of[...]
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Sales relationship
What is the Customer Acquisition Cost and how to calculate it?
In any business there are many important metrics, but Customer Acquisition Cost (or CAC) is the most important of them. I say this from a[...]
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Tips & tricks
Restart with respect for privacy
Now that the various governments are rolling out their exit strategy slowly and in phases, it is the right moment that you as an employer[...]
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GDPRJuridicalSecurity
Tips & tricks
Summary of the book Fanatical Prospecting
Fanatical Prospecting is one of the most read and recommended books in the sales world. Its author, Jeb Blount is an international consultant and speaker,[...]
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Sales relationship
What is customer lifetime value and how to calculate it?
In this article I want to talk about 2 different companies, company A and company B. Company A spends 45 euros to get a new[...]
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Tips & tricks
The most important sales KPIs for a salesperson and your company
For an elite athlete, numbers mean everything. It is normal, a few centimeters or a few seconds is the only thing that separates the champion[...]
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Sales relationship
Sales strategies, techniques and advice
Is it important for a company to work on its sales? It depends on who you ask. All companies need to sell, of course, but[...]
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Marketing
How should you communicate in times of crisis?
Today, more than ever, the slightest wrong communication is scrutinized, analyzed and criticized. In this period of health crisis and general confinement, speaking out is[...]
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Marketing‚ Sales relationship
Customer experience during crisis periods
Trying to push sales at a moment like this may not be the most strategic ideas. Besides, it may not even possible because clients do[...]
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Customer experienceCustomer loyaltyCustomer satisfaction
Sales relationship
COVID-19: Let’s take our Customer Relationship to another level
What if this special time was the perfect opportunity to take your Customer Relationship to the next level? In these times of crisis, benevolence is[...]
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Customer experienceCustomer loyaltymarketing
CRM technology
The CRM keeps your organization running in times of homeworking
In times of crisis, we are forced to do things differently. In our previous blog post, we gave several tips to organize and maintain your[...]
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CollaborationEmotionMobility
Tips & tricks
After 5 years of homeworking, let me share with you my experience
Professional life, personal life… A limit was sometimes very difficult to define! In my case, I mixed the two a lot when I was beginning[...]
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MobilityProductivity
Sales relationship
Sales force: 3 ways to organize your sales team
Your product is starting to be known, customers are delighted and it seems that they are starting to use it more and more. Now is[...]
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CollaborationProductivity
Sales relationship
9 techniques to close a deal, even with the most complex customers
Discover these 9 techniques to close a deal, which works even with the most complex customers. Apply them and you will get better results! If[...]
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Customer loyaltyCustomer satisfaction
CRM technology
CRM Meaning: What is CRM? Definition of CRM and CRM Software.
CRM stands for Customer Relationship Management. The CRM meaning is a sales and customer relationship management software. Although it is also understood as a business[...]
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CRM tool
Sales relationship
5 examples of sales emails to generate interesting leads
Many people ask us for some examples of sales emails, so these are some templates that will work for your business. They will allow you[...]
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E-mailingProspecting
CRM technology
The 7 benefits of CRM use in your company
When I think of the benefits of CRM use in your company, I think in formula 1. In those races, everyone competes with the same[...]
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CRM tool
Marketing
Successful customer experience: some best practices
Do you want to discover some successful stories about customer experience in 2019? This article is made for you. Indeed, customer experience is essential to[...]
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Customer experienceCustomer loyaltyOmnichannel
CRM technology
The history of CRM: from card holders to business intelligence
To talk about the history of the CRM , we do not have to go back to some primitive software as we might think. We[...]
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CRM tool
Sales relationship
The Auto Show, the moment for leads in the CRM
January is traditionally the month of the Auto Show in Belgium. Dealers are open 7 days a week to establish a record sale thanks to[...]
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Customer experienceCustomizationMobility