CRM technology
What are the different types of CRM?
In Spain, according to the latest data from 2019, 24% of companies use a CRM. The data is even more impressive in countries such as[...]
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CRM tool
Sales relationship
9 simple and effective strategies to sell more
Selling should be easy, don’t you think? Especially when you have the right product for the right market. And yet… Many salespeople tend to make[...]
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Customer satisfactionCustomization
CRM technology
How does CRM work and why is it key in your company?
How does CRM work in 4 stages Knowing what a CRM is, the essence of how any CRM works can be summarised in 4 phases:[...]
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CRM tool
Sales relationship
28 topics for sales emails that encourage your prospects
The best sales email topics are creative, compelling, and informative without saying too much. A good topic that gets people interested is what makes the[...]
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CustomizationE-mailingProspecting
CRM technology
The phases of CRM: how to sell more and how to implement it
The world of the CRM has come to stay. From the appearance of the first contact managers in 1986 to the popularisation of the first[...]
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CRM tool
Sales relationship
How can you become a good sales rep?
If you want to learn how to be a good salesperson, we recommend that you pay close attention to all of these qualities and business[...]
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Customer loyaltyCustomer satisfactionProspecting
CRM technology
The best CRM tools you can have in your business
Every business is a world. A neighbourhood agency with 6 employees has nothing to do with an IT consultancy firm of 50 people or with[...]
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CRM tool
CRM technology
Using a CRM in 2020: Predictions for your new business challenges
As the new year is coming this is also the moment to think about new business challenges for 2020. The demand for CRM software solutions[...]
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CRM technology
Which CRM modules does any CRM have and which ones have a good one?
There are hundreds of different CRMs and they all have their own characteristics. And these are not anecdotal differences. If you think about the price[...]
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CRM tool
Sales relationship
Set your sales goals using 4 steps to help your SME grow quickly
The logic is overwhelming. Any business that wants to be profitable has to sell. To sell, you just need to have sales targets. In this[...]
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Sales relationship
Investing in a CRM as a non-profit organization
For many people, the last month of the year is a month of looking back on the past year, looking ahead to the coming year[...]
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CollaborationCustomizationProspecting
CRM technology
CRM applications in a company’s day-to-day business
To answer this question, we have to go back to the origin: What is a CRM? CRMs are business management software with which you can[...]
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CRM tool
Sales relationship
How can you get the satisfaction of all our customers through our CRM?
Customer satisfaction: how to get it? “Customer satisfaction” is really important these days. You’ve probably noticed it. But satisfaction is much more than a fad.[...]
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CRM toolCustomer experienceCustomer satisfactionOmnichannel
CRM technology
What is social CRM and what can it contribute to your sales strategy?
CRMs have gone from being an innovative and cost prohibitive product at the beginning of 2000 to a standard in the market that is used[...]
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CRM tool
CRM technology
CRM or ERP? What are the differences?
CRM and ERP… These are two applications that are used in the company by business departments. Two solutions that centralize a lot of crucial information[...]
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CRM toolCustomer experienceCustomer satisfaction
CRM technology
What are the advantages of an online CRM over a traditional one?
Maybe when you start your business you think you don’t need to use a CRM and you start by using the management tool par excellence:[...]
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CRM tool
Marketing
The customer experience at the restaurant: it’s make or break
In this week’s article, I’ll focus on the customer experience at the restaurant. We have all been to a restaurant and sometimes experienced an enchanted[...]
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Customer experienceCustomer satisfactionEmotion
CRM technology
What is e CRM and what advantages does it have over a CRM?
To find the origin of e CRMs we have to go back to the 1980s, when some companies were starting to evolve from traditional databases[...]
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CRM tool
CRM technology
CRM system: the essential tool in order to grow your business
Gartner predicts that, by 2020, poor customer experiences will destroy 30% of digital business projects. This is the moment to develop a customer-centric strategy and[...]
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CollaborationKPIProspecting
CRM technology
On-Premise CRM and On-Demand CRM. Differences and advantages.
Before addressing the main differences between one type of CRM and another, we need to answer an even more basic question: What is a CRM?[...]
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CRM tool