CRM technology
The best CRM tools you can have in your business
Every business is a world. A neighbourhood agency with 6 employees has nothing to do with an IT consultancy firm of 50 people or with[...]
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CRM tool
CRM technology
Which CRM modules does any CRM have and which ones have a good one?
There are hundreds of different CRMs and they all have their own characteristics. And these are not anecdotal differences. If you think about the price[...]
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CRM tool
Sales relationship
Set your sales goals using 4 steps to help your SME grow quickly
The logic is overwhelming. Any business that wants to be profitable has to sell. To sell, you just need to have sales targets. In this[...]
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CRM technology
CRM applications in a company’s day-to-day business
To answer this question, we have to go back to the origin: What is a CRM? CRMs are business management software with which you can[...]
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CRM tool
CRM technology
What is social CRM and what can it contribute to your sales strategy?
CRMs have gone from being an innovative and cost prohibitive product at the beginning of 2000 to a standard in the market that is used[...]
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CRM tool
CRM technology
CRM or ERP? What are the differences?
CRM and ERP… These are two applications that are used in the company by business departments. Two solutions that centralize a lot of crucial information[...]
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CRM toolCustomer experienceCustomer satisfaction
CRM technology
What are the advantages of an online CRM over a traditional one?
Maybe when you start your business you think you don’t need to use a CRM and you start by using the management tool par excellence:[...]
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CRM tool
Marketing
The customer experience at the restaurant: it’s make or break
In this week’s article, I’ll focus on the customer experience at the restaurant. We have all been to a restaurant and sometimes experienced an enchanted[...]
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Customer experienceCustomer satisfactionEmotion
CRM technology
What is e CRM and what advantages does it have over a CRM?
To find the origin of e CRMs we have to go back to the 1980s, when some companies were starting to evolve from traditional databases[...]
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CRM tool
CRM technology
On-Premise CRM and On-Demand CRM. Differences and advantages.
Before addressing the main differences between one type of CRM and another, we need to answer an even more basic question: What is a CRM?[...]
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CRM tool
CRM technology
What is a SaaS CRM and how does it work?
To answer this question, we must first answer an earlier question: What does SaaS mean? SaaS stands for “Software as a Service”, and is a[...]
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CRM tool
Sales relationship
Excel or CRM: what should you choose to manage your customer file?
This is a question that often comes up: should you have a CRM or is Excel enough? Initially, Excel may be useful for managing your[...]
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CollaborationCRM toolDataKPI
CRM technology
What is a Cloud CRM and what are its advantages?
To answer this question, we must first answer an earlier question: What does the acronym Cloud CRM mean? Cloud is a term that refers to[...]
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CRM tool
Sales relationship
How should you do to create a Phone Sales Script?
Have you ever wondered why so many sellers still choose the phone as their primary sales tool? The telephone is a two-way means of communication,[...]
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Data qualityProductivityProspecting
CRM technology
Advantages of using a B2B CRM
While most consumer markets have matured and growth has stopped, competition has only increased. This is precisely why there is a general tendency for businesses[...]
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CRM tool
CRM technology
Why you must use a CRM and a Project Management software?
Customer Relationship Management software is generally seen as a tool that will help you to manage your contacts, your relations with companies, your documents and[...]
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CRM projectCRM tool
CRM technology
Implementing CRM and relationship marketing strategies in your company
If you do some research online, you will be surprised at how many business management manuals talk about putting the customer at the centre of[...]
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CRM tool
CRM technology
CRM Marketing. How to take your campaigns to the next level.
Most people who do not have a CRM in their day-to-day life do not hesitate to implement one when they discover the advantages of this[...]
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CRM tool
CRM technology
Free CRM: Real good idea or scam?
Type “free CRM” in Google and you will come across a long list of results all looking tantalizing: The 10 best free CRM software in[...]
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CRM projectCRM tool
CRM technology
CRM price, how much does it cost to implement a CRM?
On 20 July 1969, what was a dream come true for many: for the first time a person stepped on the moon. For this to[...]
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CRM tool