With Efficy CRM, you can’t go wrong.

Thanks to our highly customisable solutions, we can guarantee a CRM solution which meets your needs.

Whether you are a bank, a charity, a large corporation or a start-up, Efficy has the right CRM solution for you!

A tailored CRM solution for each sector

Our customers

RATP is a key player in public transport in the Ile-de-France region. Each year, 3 billion passengers use its services in the greater Paris area. As part of a strategy to redefine its commercial policy, RATP chose to centralize the management of claims through the establishment of a contact center and to use Efficy. Our […]

Efficy has given us global coverage, can be adjusted to meet new needs quickly and easily, and was able to adapt to the strong technical constraints of our Information System.
Valérie Exilie
Head of Passenger Information & Customer Relationship
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    1,000
    calls every day
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    80
    call center representative
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    350
    letters handled on a daily basis

20 Minutes is a mass media present across all media platforms with 22.1 million readers per month: 10.6 million readers of the free paper; 5 million on computer; 10.7 million on smartphone; and 2.6 million on tablets. Their commitment since the foundation of the media in 2002 is to “deliver verified and reliable information, to […]

Implementing Efficy at 20 Minutes forms part of a strategy to develop our relationship with our readers and micro-communities (the importance of EACH), in addition to our mass media capacity (REACH).
Frédéric Daruty
CEO of 20 Minutes France
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    600 000
    members
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    440 000
    bot users
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    300 000
    newsletter suscriptions

Belfius Bank and Insurance For over 7 years, Belfius Bank has used Efficy CRM to optimize its activity in its branches and on the web. In a few figures: Efficy CRM allows Belfius to put its 800 agencies in contact, to manage 6 million customers and 184 million leads per semester. 7 years ago, Belfius […]

Benoit Speybroeck - belfius
The new system will enable everyone who is in contact with a client to have a 360° view of them.
Benoit Speybrouck
Director Digital Programs / Digital & Data - Belfius Bank
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    800
    branches of the bank use Efficy CRM
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    5,300
    licences
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    3,500
    users per day
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    6
    million customers managed by the system

SURYS develops and produces state-of-the-art optical and digital security solutions to prevent the counterfeiting of sensitive identification documents and to fight against fraud. Creating trust is the purpose of SURYS’ solutions and the mission of its employees. To ensure the quality of its Customer Relationship, SURYS has equipped itself with the E-Deal CRM software in […]

With Efficy, we want to go beyond Customer Relationship. By being valuable support for business teams, the tool contributes fully to the deployment of our global strategy.
Thierry SÈVEGRAND
Director of Client Relations
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    30
    marketing campaigns every year
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    + 2 000
    new high-quality contacts in the database

“With an international and mobile sales force, Trelleborg is in charge of managing a global distribution channel, we needed to retrieve all customer and prospect data in a single database. The objective was twofold: to consolidate and share market information.” “As a result, we were looking for an application that was above all multilingual but […]

We chose Efficy CRM for its multilingual capabilities. Regardless of their area of operation in the world, our sales teams now have a single interface.
Christophe Peysson
Marketing Distribution Manager
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    150
    users worldwide
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    10
    countries deployed in 4 months
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    7,000
    customers

Espacil Habitat manages more than 20,000 social housing units throughout the West of France and the Paris Region. It relies on direct contact with property managers, but also wants all its employees to be able to address each tenant request efficiently. Its CRM project, therefore, covers the company as a whole.

E-DEAL CRM helps us achieve greater tenant satisfaction. We are able to respond to their requests more consistently
Philippe Cloarec
Head of Tenant Management
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    2.500 to 3.000
    requests received every month
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    60
    fixed licenses
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    40
    floating licenses
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