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Helpdesk

What are the best customer care tools and why?

If you have an online business, one of the aspects you should not forget is customer service. So that you can improve customer service, in[...]

Helpdesk

What are moments of truth and how do they affect your business?

Many people interested in the work that goes on in the customer service or sales teams of large companies are familiar with the term ‘moment[...]

Helpdesk

Examples of good customer service for your business

Customer service is one of the great unknowns of the business world. For the general public, these professionals often have a bad image due to[...]

Helpdesk

How to manage a customer care team?

The customer is always right. This is one of the most frequently heard phrases in the business world. Especially in companies where contact with the[...]

Helpdesk

Which are the best techniques for good customer service?

Good customer service is key to making it easier for customers to complete their purchase and, of course, to repeat the process at a later[...]

Helpdesk

What is customer service and how to improve it?

Customer service is key for any type of business. Good customer service does not end when the purchase process is completed, but also continues after[...]

Helpdesk

What are the keys to good customer service?

I don’t know about you, but whenever I fly, I don’t go to a window looking for good customer service. I prefer to deal with[...]

Helpdesk

The 6 customer service techniques that make for happy customers

Customer service techniques are in vogue. And they are for 2 reasons: According to numerous studies getting a new client is 6 to 7 times[...]

Helpdesk

Customer service and CRM: benefit for customer and employees

A good product, a competitive price, and a large assortment. Often the first things that come to mind when striving for a satisfied customer. However,[...]

Customer experienceCustomer loyaltyCustomer satisfaction

Helpdesk‚ Tips & tricks

Why companies that put the customer first are more successful

Tesco, Schoenen Torfs, KLM, Nike, Virgin … What more do these companies have in common than just being successful and profitable? They focus on the[...]

Customer satisfaction

Helpdesk

Customer experience personalisation: 3 trends to follow in 2021

Personally-relevant content is considered a determining factor by 78% of consumers in their purchase decisions. This means that delivering a personalised customer experience is central[...]

Customer experienceCustomizationOmnichannel

CRM technology‚ Helpdesk

Why you need Chatbots for your call centre?

Welcome back! Last week we talked about Customer trust and we gave you tips to turn your waiting lines into a positive customer experience. This[...]

Customer experienceEmotionOmnichannel

CRM technology‚ Helpdesk

Collaborative CRM: what is it and what is its purpose?

CRM software is, by definition, always collaborative. Why, then, are we dedicating a blog article to it? Because it is somewhat of a catchall phrase,[...]

Helpdesk‚ Marketing‚ Sales relationship

Customer Journey, Satisfaction, Experience and Service

These four concepts can be hard to define and hard to distinguish them from one another, and are often used without being clearly understood. While[...]

Customer experienceEmotion

Helpdesk‚ Sales relationship

Do You Think You Don’t Need a CRM Software? This Article Is for You

If you still don’t think your company needs a CRM software, see how you could gain from a CRM implementation in terms of efficiency and[...]

Data qualityProductivityProspecting

Helpdesk

Manage your After Sales Service with Efficy CRM

With Efficy CRM, you can manage your tickets and bring your lost customers back An unhappy customer? A complaint because of a technical problem? Thanks[...]

CollaborationCRM toolCustomer satisfaction

Helpdesk

A CRM for the after-sales department

After-sales softwares allow the management of customer requests (tickets, feedbacks, assistance…). Here is how after-sales requests are being managed in Efficy CRM. 1 – An[...]

OmnichannelProductivity

Helpdesk‚ Marketing

The marketing of “I’m not perfect but I’m working on it”

You have probably already seen the new trend encouraging people to embrace their shortcomings, and even to transcend them. What if companies did the same…[...]

Customer loyaltyCustomer satisfaction

Efficy blog: Helpdesk