How To Achieve Business Success

Business success comes in different shapes and sizes. The definition of success for one business may be associated with failure for another. For instance, a[...]
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Helpdesk‚ Sales relationship

6 Tips To Ensure Post-Sale Customer Satisfaction

Customer journey and customer satisfaction are hot topics these days. However, it often feels like the focus is on new customers, rather than existing ones.[...]
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CRM toolCustomer experienceCustomer satisfactionOmnichannel
CRM technology‚ Helpdesk

Why you need Chatbots for your call centre?

Welcome back! Last week we talked about Customer trust and we gave you tips to turn your waiting lines into a positive customer experience. This[...]
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Customer experienceEmotionOmnichannel