Helpdesk
Customer service and CRM: benefit for customer and employees
A good product, a competitive price, and a large assortment. Often the first things that come to mind when striving for a satisfied customer. However,[...]
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Customer experienceCustomer loyaltyCustomer satisfaction
Helpdesk‚ Tips & tricks
Why companies that put the customer and employee first are more successful
Tesco, Schoenen Torfs, KLM, Nike, Virgin … What more do these companies have in common than just being successful and profitable? They focus on the[...]
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Customer satisfaction
Helpdesk
Customer experience personalisation: 3 trends to follow in 2019
Personally-relevant content is considered a determining factor by 78% of consumers in their purchase decisions. This means that delivering a personalised customer experience is central[...]
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Customer experienceCustomizationOmnichannel
CRM technology‚ Helpdesk
Why you need Chatbots for your call centre?
Welcome back! Last week we talked about Customer trust and we gave you tips to turn your waiting lines into a positive customer experience. This[...]
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Customer experienceEmotionOmnichannel
Helpdesk‚ Marketing
Customer Satisfaction, Customer Experience, Customer Service and Customer Journey
These four concepts can be hard to define and hard to distinguish them from one another, and are often used without being clearly understood. While[...]
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Customer experienceEmotion
Helpdesk‚ Sales relationship
Do You Think You Don’t Need a CRM Software? This Article Is for You
If you still don’t think your company needs a CRM software, see how you could gain from a CRM implementation in terms of efficiency and[...]
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Data qualityProductivityProspecting
Helpdesk
Manage your After Sales Service with Efficy CRM
With Efficy CRM, you can manage your tickets and bring your lost customers back An unhappy customer? A complaint because of a technical problem? Thanks[...]
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CollaborationCRM toolCustomer satisfaction
Helpdesk
A CRM for the after-sales department
After-sales softwares allow the management of customer requests (tickets, feedbacks, assistance…). Here is how after-sales requests are being managed in Efficy CRM. 1 – An[...]
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OmnichannelProductivity
Helpdesk‚ Sales relationship
Growing your Business : a simple To-Do list before the end of 2017 !
The pace of change calls for continuously aligning our CRM usage with corporate objectives. Below are some useful Efficy practices that may help you and[...]
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CloudCRM tool
Helpdesk‚ Marketing
The marketing of “I’m not perfect but I’m working on it”
You have probably already seen the new trend encouraging people to embrace their shortcomings, and even to transcend them. What if companies did the same…[...]
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Customer loyaltyCustomer satisfaction