Sales relationship
The Auto Show, the moment in the automotive sector for leads in the CRM
January is traditionally the month of the Auto Show in Belgium. Dealers are open 7 days a week to establish a record sale thanks to[...]
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Customer experienceCustomizationMobility
Sales relationship
9 simple and effective strategies to sell more
Selling should be easy, don’t you think? Especially when you have the right product for the right market. And yet… Many salespeople tend to make[...]
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Customer satisfactionCustomization
Sales relationship
Investing in a CRM as a non-profit organization, a must for efficient operation
For many people, the last month of the year is a month of looking back on the past year, looking ahead to the coming year[...]
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CollaborationCustomizationProspecting
Sales relationship
Excel or CRM: what should you choose to manage your customer file?
This is a question that often comes up: should you have a CRM or is Excel enough? Initially, Excel may be useful for managing your[...]
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CollaborationCRM toolDataKPI
Sales relationship
Insurance representative connected… or when digital transformation reaches the insurance sector
Digital transformation, this expression is everybody’s mind. And present in all sectors! However, it seems that the insurance sector is really aware of the need[...]
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CRM & ShopCustomer experienceInsurance industryOmnichannel
Sales relationship
How can a CRM help law firms to develop your business?
The use of Customer Relationship Management (CRM) technology in the legal sector is growing rapidly in Europe. The law firms need to compile information and[...]
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JuridicalmarketingProspecting
Sales relationship
Promote actions to humanize relationships
Omnichannel, new technologies, big data, chatbot… It’s all well and good, but where is the human? It is time to put it back in the[...]
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CustomizationEmotion
Sales relationship
Transforming the consumer experience into a competitive advantage: best practices
The consumer experience is on everyone’s lips. And for a good reason: it is at the heart of the customer relationship strategies. Let’s focus on[...]
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Customer experienceCustomer loyaltyEmotion
Sales relationship
I’m a commercial and I’m exhausted
I have goals to meet each month, that creates incredible stress because I know I could easily meet them, but I actually cannot. I am[...]
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CollaborationProductivityProspecting
Sales relationship
CRM for the beverage distributor, indispensable to stay ahead of the competition
As a beverage distributor you have two hats: the one of the customer and the one of the supplier. Two roles that are inextricably linked[...]
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CRM & ShopDataData quality
Sales relationship‚ Tips & tricks
Data mining an asset for your business
What is data mining? Data mining is the set of techniques and technologies that allow you to explore large volumes of data, automatically or semi-automatically.[...]
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Customer loyaltyCustomer satisfactionCustomization
CRM technology‚ Sales relationship
CRM & Data: the solution to improve business success
Regardless of the industry you’re working in, developing and maintaining quality relationships with your customers should remain one of the core factors of your business[...]
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MobilityProductivity
Marketing‚ Sales relationship
How can you generate leads in your CRM software?
Last week we described how to qualify leads in order to feed your database. This week we’ll try to explain how to take advantage of[...]
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OmnichannelProductivityProspecting
Marketing‚ Sales relationship
How can you qualify leads in your CRM software?
Leads, prospects, sales opportunities … The lead vocabulary is wide. For all that, we all have the same issues: we need new qualified leads to[...]
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CollaborationCRM toolProspecting
Marketing‚ Sales relationship
Increase ROI of your event thanks to CRM
Events are a must in marketing mix. Whether it’s webinars, lunches or conventions, events are the perfect opportunity to directly get in touch with customers,[...]
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Customer experienceEmotion
Marketing‚ Sales relationship
The 5 steps for optimising your Customer Journey
The Customer Journey covers the sum of all the points of contact your customers have with your company, from the first interaction, through a request[...]
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Customer experienceCustomizationData
Sales relationship
Boost your lead detection with a CRM solution
From suspect to prospect to customer: that is the ideal conversion journey for a Sales Representative. Although winning over new leads is generally more expensive[...]
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CollaborationProspecting
Sales relationship
CRM for real estate: Five tips to connect with your customers like never before
In the real estate sector, perhaps more than any other, one of the best marketing actions you can perform is leveraging your existing Customer Relationship.[...]
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Social housing industry
Marketing‚ Sales relationship
Now’s the time to close the gap between Sales and Marketing
The Sales and Marketing departments are, inherently, very closely linked. In practice, however, they sometimes have diametrically opposite approaches to one same customer. These departments[...]
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CollaborationProductivityProspecting
Marketing‚ Sales relationship
4 tips to turn your waiting lines into a positive customer experience
Who likes queuing? For customers, waiting is a waste of time, and for companies, it’s a risk of losing customers, especially in the retail sector.[...]
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CRM & ShopCustomer experienceEmotionProspecting