Notre mission

Accompagner chaque entreprise dans l’amélioration de la satisfaction de ses clients et prospects, tout en simplifiant le travail des collaborateurs, telle est notre mission.
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consultez nos communiqués de presse

Le groupe Efficy en chiffres

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    330 000
    utilisateurs quotidiens
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    13 500
    clients
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    Des clients dans
    60 pays
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    66 M€
    de chiffre d’affaires
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    + 42%
    de croissance annuelle

Nos valeurs

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    Efficacité

    Délivrer le meilleur du CRM à des clients exigeants et inspirants, telle est notre force.

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    Ouverture

    Proposer une solution flexible, adaptée à tous les besoins, telle est notre raison d’être.

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    We care

    Etre à l’écoute de nos clients, notre écosystème et nos collègues, tel est notre ADN.

La philosophie des solutions CRM Efficy

53, voici mon ambition. En 5 ans, 5 fois plus grand pour un 5% en part de marché en Europe.
Cédric Pierrard
CEO du Groupe Efficy

Ils nous font confiance

Depuis plus de 7 ans, Belfius Banque utilise Efficy CRM pour optimiser son activité dans ses agences et sur le web. En quelques chiffres : Efficy CRM permet à Belfius de mettre ses 800 agences en contact, de gérer 6 millions de contacts et 184 millions de leads par semestre. Il y a 7 ans, […]

Benoit Speybroeck - belfius
Ce nouveau système permettra à tous les employés en contact avec les clients de les connaître à 100%.
Benoit Speybrouck
Director Digital Programs / Digital & Data
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    800
    agences utilisent Efficy CRM
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    5 300
    licences
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    3 500
    utilisateurs par jour
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    6
    millions de clients gérés par le système

20 Minutes is a mass media present across all media platforms with 22.1 million readers per month: 10.6 million readers of the free paper; 5 million on computer; 10.7 million on smartphone; and 2.6 million on tablets. Their commitment since the foundation of the media in 2002 is to “deliver verified and reliable information, to […]

Implementing E-DEAL CRM at 20 Minutes forms part of a strategy to develop our relationship with our readers and micro-communities (the importance of EACH), in addition to our mass media capacity (REACH).
Frédéric Daruty
CEO of 20 Minutes France
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    600 000
    members
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    440 000
    bot users
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    300 000
    newsletter suscriptions

RATP is a key player in public transport in the Ile-de-France region. Each year, 3 billion passengers use its services in the greater Paris area. As part of a strategy to redefine its commercial policy, RATP chose to centralize the management of claims through the establishment of a contact center and to use Efficy. Our […]

Efficy has given us global coverage, can be adjusted to meet new needs quickly and easily, and was able to adapt to the strong technical constraints of our Information System.
Valérie Exilie
Head of Passenger Information & Customer Relationship
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    1,000
    calls every day
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    80
    call center representative
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    350
    letters handled on a daily basis

SURYS develops and produces state-of-the-art optical and digital security solutions to prevent the counterfeiting of sensitive identification documents and to fight against fraud. Creating trust is the purpose of SURYS’ solutions and the mission of its employees. To ensure the quality of its Customer Relationship, SURYS has equipped itself with the E-Deal CRM software in […]

With E-Deal CRM by Efficy, we want to go beyond Customer Relationship. By being valuable support for business teams, the tool contributes fully to the deployment of our global strategy.
Thierry SÈVEGRAND
Director of Client Relations
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    30
    marketing campaigns every year
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    + 2 000
    new high-quality contacts in the database

Espacil Habitat manages more than 20,000 social housing units throughout the West of France and the Paris Region. It relies on direct contact with property managers, but also wants all its employees to be able to address each tenant request efficiently. Its CRM project, therefore, covers the company as a whole.

E-DEAL CRM helps us achieve greater tenant satisfaction. We are able to respond to their requests more consistently
Philippe Cloarec
Head of Tenant Management
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    2.500 to 3.000
    requests received every month
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    60
    fixed licenses
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    40
    floating licenses

“With an international and mobile sales force, Trelleborg is in charge of managing a global distribution channel, we needed to retrieve all customer and prospect data in a single database. The objective was twofold: to consolidate and share market information.” “As a result, we were looking for an application that was above all multilingual but […]

We chose Efficy CRM for its multilingual capabilities. Regardless of their area of operation in the world, our sales teams now have a single interface.
Christophe Peysson
Marketing Distribution Manager
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    150
    users worldwide
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    10
    countries deployed in 4 months
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    7,000
    customers
Voir toutes nos références

Envie de nous rejoindre ?

Basé dans 13 pays (Belgique, Allemagne, Danemark, Espagne, Finlande, France, Luxembourg, Norvège, Pays-Bas, Portugal, Royaume-Uni, Suède, Suisse), le groupe Efficy est un acteur incontournable du marché du CRM (Gestion de la Relation Client). Avec une large gamme de solutions, nous avons déjà séduit 13 500 clients et atteignons fièrement les 32 millions d’euros de chiffre d’affaires annuel. Et on ne compte pas s’arrêter là. Notre ambition ? Devenir le #EuropeanCRMChampion.

Rejoindre le Groupe Efficy, c’est prendre part à une aventure exaltante et stimulante.

Nous rejoindre

À la une chez Efficy