Efficy CRM: an innovative CRM solution for your sales force
Efficy CRM enhances the productivity of your sales teams by providing sophisticated tools for your customer database, your business activity, managing opportunities and your portfolio of offers, etc.
Whether in the office or in the field, sales representatives have a 360° view of their customers and prospects and their proposals.
They can also segment their database to launch multi-channel marketing actions.
Efficy CRM, the indispensable marketing solution for boosting lead generation
Efficy CRM provides all the tools you need for your lead generation:
management of direct, digital and web marketing campaigns; of events; of lead nurturing; etc.
With the Efficy CRM solution your marketing professionals will have access to CRM features such as: sending mass emails; monitoring your e-reputation; maintaining an up-to-date product catalogue; tracking web visits; etc.
Efficy CRM, the CRM software to manage your Customer service
Thanks to tools designed to manage your customer service, complaints, and after-sales service, Efficy CRM will help you improve customer satisfaction and build customer loyalty.
Resolutely multi-channel, the solution supports correspondences, store visits, calls, emails, chat and messages posted on social networks or forums. With our solution’s notification system, your agents can ensure service commitments are met.
Efficy CRM, a Business Intelligence solution for Managers
Efficy CRM enables managers to monitor team performance with features which handle: sales reporting; customer service KPIs, marketing trends, etc.
Efficy CRM helps managers in monitoring team performance
Efficy CRM offers business intelligence tools so you can easily design charts, create dashboards, and exploit data.
RATP is a key player in public transport in the Ile-de-France region. Each year, 3 billion passengers use its services in the greater Paris area. As part of a strategy to redefine its commercial policy, RATP chose to centralize the management of claims through the establishment of a contact center and to use E-Deal CRM […]
E-Deal CRM by Efficy has given us global coverage, can be adjusted to meet new needs quickly and easily, and was able to adapt to the strong technical constraints of our Information System.
1,000calls every day
80call center representative
350letters handled on a daily basis
20 Minutes is a mass media present across all media platforms with 22.1 million readers per month: 10.6 million readers of the free paper; 5 million on computer; 10.7 million on smartphone; and 2.6 million on tablets. Their commitment since the foundation of the media in 2002 is to “deliver verified and reliable information, to […]
Implementing E-DEAL CRM at 20 Minutes forms part of a strategy to develop our relationship with our readers and micro-communities (the importance of EACH), in addition to our mass media capacity (REACH).
440 000bot users
300 000newsletter suscriptions
Belfius Bank and Insurance For more than three years, Belfius Bank has chosen Efficy CRM to maximise its activity in agencies and on the web. Everyone establishes what products the customer has, their level of satisfaction, their habits, particularly concerning digital channels, their new behaviour, their customer relationship with the contact centre and the comments they […]
The new system will enable everyone who is in contact with a client to have a 360° view of them.
800branches of the bank use Efficy CRM
3,500users per day
6million customers managed by the system
“With an international and mobile sales force, Trelleborg is in charge of managing a global distribution channel, we needed to retrieve all customer and prospect data in a single database. The objective was twofold: to consolidate and share market information.” “As a result, we were looking for an application that was above all multilingual but […]
We chose E-DEAL CRM for its multilingual capabilities. Regardless of their area of operation in the world, our sales teams now have a single interface.
10countries deployed in 4 months
SURYS develops and produces state-of-the-art optical and digital security solutions to prevent the counterfeiting of sensitive identification documents and to fight against fraud. Creating trust is the purpose of SURYS’ solutions and the mission of its employees. To ensure the quality of its Customer Relationship, SURYS has equipped itself with the E-Deal CRM software in […]
With E-Deal CRM by Efficy, we want to go beyond Customer Relationship. By being valuable support for business teams, the tool contributes fully to the deployment of our global strategy.
30marketing campaigns every year
+ 2 000new high-quality contacts in the database
Espacil Habitat manages more than 20,000 social housing units throughout the West of France and the Paris Region. It relies on direct contact with property managers, but also wants all its employees to be able to address each tenant request efficiently. Its CRM project, therefore, covers the company as a whole.
E-DEAL CRM helps us achieve greater tenant satisfaction. We are able to respond to their requests more consistently
2.500 to 3.000requests received every month