Privacy Policy: Data collection and management Efficy CRM Website

Privacy Policy Efficy CRM website

With the development of new communications tools, it is essential to be particularly vigilant when it comes to protecting privacy. This is why we are committed to respecting the confidentiality of the personal information we collect. We implement all necessary measures to comply with the provisions of the European Regulation No. 2016/6679 of April 27, 2016 on data protection.

EFFICY: Data controller

EFFICY acts as data controller, and as such, it maintains up to date records of all processing activities which involve personal data. Any enquiries relating to this obligation should be addressed to EFFICY’s DPO and by email to the following address: privacy@efficy.com

Personal data collection

We collect the following information:
  • Surname
  • First name
  • Email address
  • Phone / Fax number
The personal information that we collect is captured via forms and through your interactions with our website. We also use, as described in the subsequent section, cookies and/or log files to collect information about you We also collect personal information through your personal interactions with our company’s staff. Detailed information on the modes of data collection, the data, and the processes applied to personal data is logged in a register of processing operations.

Forms and interactivity

Your personal information is collected to respond to your enquiries via web forms, for example:
  • Newsletter subscription form
  • Form to request access to online demonstration
  • Event registration form
  • Publications download form (White papers, customer cases, etc.)
Your personal information is also collected when you browse our website. We use the information collected in this way for the following purposes:
  • Customer relationship management and customer administration
    • Contracts, orders, product delivery, invoices and accounting
    • Customer relationship monitoring, such as satisfaction surveys, claim management and the processing of requests sent to the customer support
  • For marketing/commercial solicitation purposes:
    • Newsletter to keep you updated on our services, partners, promotions and events organized by the company.
    • Invitation to events and webinars

Log files and cookies

We collect certain information via log files and cookies, which is primarily the following:
  • IP address
  • Operating system
  • Webpages visited and on-line requests
  • Time and date of the connection
The use of such files enables us to:
  • improve and personalize our service
  • personalize your consumption profile
  • track your orders
  • fine-tune our statistics

Recipients

The personal data we collect is intended only for EFFICY, subject to the following cases. EFFICY reserves the right to share your personal data with its subsidiaries and/or service providers and/or subcontractors and/or partners when it deems this to be necessary for the proper running of operations or for internal management purposes and in accordance with the afore-mentioned purposes. Moreover, EFFICY reserves the right to disclose your personal data to the relevant authorities to comply with its legal and regulatory obligations. Lastly, exceptionally, EFFICY can transfer your personal data for the purpose of statistical analysis, surveys and commercial operations carried out by third-party vendors. In all cases, your personal data will be stored or processed in locations where the European regulation on data protection is applicable. EFFICY undertakes to retain your personal data for a length of time which shall not exceed that strictly required for the purpose for which it was collected. Moreover, EFFICY will retain your data strictly in accordance with applicable data protection laws.

Right of access

We undertake to recognize the right to access and rectify any personal data in our possession to those concerned who want to access, modify or delete their information. To avail yourself of these rights, please contact EFFICY’s DPO at EFFICY’s headquarters: Rue Colonel Bourg 122, Brussels 1140 Email: privacy@efficy.com Phone: +32 (0)2 648 18 98

Right to object and withdraw consent

We undertake to offer you the right to object and withdraw consent to the use of your personal data. You can:
  • request we delete certain data pertaining to specific circumstances and if the processing is no longer necessary in relation to the purpose for which it was originally collected (right to erasure);
  • request we share your personal data with you or with another service provider, in a simple and structured format (right to data portability)
  • object to the processing of your personal data (right to oppose);
  • request we restrict or suspend our processing of your data in certain circumstances (right to restriction of processing).
To avail yourself of these rights, please contact EFFICY’s DPO at EFFICY’s headquarters: Rue Colonel Bourg 122, Brussels 1140 Email: privacy@efficy.com Phone: +32 (0)2 648 18 98

Right to lodge a complaint with a supervisory authority

If you consider your data protection rights have not been respected, you can lodge a complaint with the relevant Data Protection Authority.

Security

EFFICY has implemented all necessary technical and operational measures to store and process personal data. The personal information we collect is stored in a secure environment. All the persons who work for us are held to respect the confidentiality of your information. In order to ensure the security of your personal information, we use the following measures:
  • Access management – authorized person
  • Access management – person concerned
  • Network monitoring software
  • Computer back-up system
  • Firewalls
We undertake to maintain a high level of confidentiality by incorporating the latest technological innovations to ensure the confidentiality of your operations. However, because no mechanism offers maximum security, there is always an element of risk when sharing personal data on the Internet.

Efficy: sub-contractor

EFFICY acts as a subcontractor on behalf of its clients, and as such, keeps an up-to-date register of all the subcontractors who store or process personal data of the system that you use as a client. Any requests in this regard should be addressed to EFFICY’s DPO by email at the following address: privacy@efficy.com The data collected by EFFICY is stored by our hosting providers who are our subcontractors as outlined in the GDPR. The global list of EFFICY’s subcontractors valid since May 25, 2018:

Processes applied to data and subcontractors – E-Deal

Products/services offered by E-DEAL Operations on data Subcontractors
On-premise License purchase N/A N/A
Maintenance service N/A N/A
Hosting service Backups, Hosting HISI
Cloud SaaS
Simple rental
Undifferentiated / Optional Projects / Integration / TPAM Import / Export Occasionally outsourced to integrators: UMANIS, ASI, TECHNOMADE, ALMAVIA, ATOS
“EPS” Option Transformation of: Postal data (EPS RNVP) / Phone data (EPS Reversed directory) AMABIS
“Net Business” Option Hosting (tracking data / registration / survey) Mail routing / SMS and temporary storage of data / routing data HISI (hosting) MAILJET (mail routing) NET MESSAGE (SMS routing)
“E-DEAL Decision” Option Backup (reporting data) IXIAS

Processes applied to data and subcontractors – EFFICY

Products/services offered by EFFICY Operations on data Subcontractors
On-premise License purchase N/A N/A
Maintenance service N/A N/A
Hosting service Backups, Hosting Net Computer
Cloud SaaS
Simple rental
Undifferentiated / Optional Projects / Integration / TPAM Import / Export Occasionally outsourced to integrators:FINOPSYS,FACTORY GROUPE, ADNEOM

Legislation

We undertake to comply with the legislative provisions as specified in the GDPR.

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