Marketing

Successful customer experience: some best practices

Do you want to discover some successful stories about customer experience in 2019? This article is made for you. Indeed, customer experience is essential to build customer loyalty or to attract prospects. But some do better than others and end up with pretty best practices. Let’s focus on some concrete business cases (non-exhaustive list). IAD […]
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Customer experienceCustomer loyaltyOmnichannel
Sales relationship

9 simple and effective strategies to sell more

Selling should be easy, don’t you think? Especially when you have the right product for the right market. And yet… Many salespeople tend to make[...]
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Customer satisfactionCustomization
CRM technology

CRM or ERP? What are the differences?

CRM and ERP… These are two applications that are used in the company by business departments. Two solutions that centralize a lot of crucial information[...]
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CRM toolCustomer experienceCustomer satisfaction
CRM technology

Free CRM: Real good idea or scam?

Type “free CRM” in Google and you will come across a long list of results all looking tantalizing: The 10 best free CRM software in[...]
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CRM projectCRM tool
CRM technology

More revenue thanks to multilingual CRM

September 26th was the International Day of Languages. Great! But what are the similarities with a CRM? There are many. The diversity of spoken languages[...]
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CollaborationCustomizationProductivity
Tips & tricks

How to lose the fear of a CRM software?

To all CEOs, Sales Directors, Marketing department, IT department, and dear employees, this article is for you. Speaking with several people of different levels, and[...]
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EmotionKPISecurity
Tips & tricks

Customized training? #Daretoask

Customized training involves a contribution from you as a customer, as a future user of a CRM solution. The standard training provided by your CRM[...]
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CollaborationCRM project