Tips & tricks

360° Customer view for an unforgettable experience

New technologies, communication channel diversification, ever-evolving consumer expectations… All these parameters impact UX, the much-feted customer experience, and call for new Customer Relationship strategies. How,[...]
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CRM tool
Tips & tricks

CRM project: the 10 mistakes to avoid

When implemented efficiently, a CRM solution provides an undeniable competitive advantage for a company. It enables the company to streamline its work processes and ensures[...]
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CRM project
Tips & tricks

What To Know Before Buying a CRM Software

Before buying a CRM, take budget, long-term research and demonstration of the tool into account A C.R.M. (Customer Relationship Management) is the software that will[...]
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CRM projectCRM tool
Sales relationship

The CRM, your best ally for your sales

Efficy CRM, with its 360° view, opportunities module and reports, is the sales-oriented tool your salesforce needs With a CRM, your salesforce will benefit from[...]
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KPIProspecting
Tips & tricks

How to choose your CRM software?

Learn how to make the right decision and choose the CRM solution that will best suit your business This article will explain the different ways[...]
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CollaborationCRM projectCRM toolProductivity
Helpdesk

A CRM for the after-sales department

After-sales softwares allow the management of customer requests (tickets, feedbacks, assistance…). Here is how after-sales requests are being managed in Efficy CRM. 1 – An[...]
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OmnichannelProductivity
Tips & tricks

How to direct a CRM project in 3 phases

When monitoring a new CRM project, 3 phases are crucial for optimal result: informing, identifying and analysing. What is the situation like in most companies?[...]
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CRM projectCRM toolKPI