CRM technology

Free CRM: Real good idea or scam?

Type “free CRM” in Google and you will come across a long list of results all looking tantalizing: The 10 best free CRM software in[...]
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CRM projectCRM tool
CRM technology

More revenue thanks to multilingual CRM

September 26th was the International Day of Languages. Great! But what are the similarities with a CRM? There are many. The diversity of spoken languages[...]
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CollaborationCustomizationProductivity
CRM technology‚ Sales relationship

CRM & Data: the solution to improve business success

Regardless of the industry you’re working in, developing and maintaining quality relationships with your customers should remain one of the core factors of your business[...]
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MobilityProductivity
CRM technology

Why should you use a CRM ?

A CRM (Customer Relationship Management) is a concept that has become common. But, do you really know what it is? Here are 5 good reasons[...]
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CollaborationCRM toolProductivity
CRM technology

Change management: a methodology

Have you just deployed a new software solution and you’re experiencing resistance to change on the part of your staff? Here is a helpful step-by-step[...]
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CollaborationCRM Case studyCRM project
CRM technology

Data analysis: 4 trends to watch in 2019

1 – Data, data and more data! Big Data and predictive and prescriptive analysis Data is omnipresent, and generally imposes significant demands in terms of[...]
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Customer experienceCustomizationData
CRM technology‚ Helpdesk

Why you need Chatbots for your call centre?

Welcome back! Last week we talked about Customer trust and we gave you tips to turn your waiting lines into a positive customer experience. This[...]
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Customer experienceEmotionOmnichannel
CRM technology

M-CRM: definition, issues and features

In the age of hyper connectivity, the use of mobile Internet has become more widespread and has made its way into the professional sphere. Therefore,[...]
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CollaborationIoTMobility