Improve your customer satisfaction with Efficy Tadi
Today Efficy CRM enables you to manage your customer relationship in an efficient way.
Because of specific features marketing automation, geo-marketing and business intelligence, you enhance your customer relationship with the Marketing module before, during and after the sale process.
From now on Efficy drives your Customer Relationship further!
Ready for a try?
TADI artificial intelligence and machine learning enables you to see all the comments, suggestions or complaints from your customers. The objective? Improve continuously your service, quality and customer satisfaction throughout your network: subsidiaries, agencies, shops, etc.
Evaluate your services
You want to:
- Measure and improve the service quality for your company?
- Évaluer en temps réel la satisfaction de vos clients ?
- Enhance your Net Promoter Score (NPS)?
- Make your customers loyal and convert them into ambassadors for your brand?
Efficy offers you TADI, a solution complementary to your Efficy CRM.
Analyze the results
You have two analysis levels with TADI dashboards, updated in real time:
- A synthetical view on your quality indicators: by city, by sector, etc.
- Or a detailed view on these indicators: agency by agency for example.
Alerts in real time enable you to adapt your action plans and make decisions with your customer services, your sales representatives or your marketing department.
Make your customers loyal
Make a customer loyal is cheaper than conquer new ones. In addition, measure your customer satisfaction has become fundamental.
To get more information about continuous improvement of customer satisfaction, feel free to contact us by email: firstname.lastname@example.org.
Belfius Bank and Insurance For more than three years, Belfius Bank has chosen Efficy CRM to maximise its activity in agencies and on the web. Everyone establishes what products the customer has, their level of satisfaction, their habits, particularly concerning digital channels, their new behaviour, their customer relationship with the contact centre and the comments they […]
The new system will enable everyone who is in contact with a client to have a 360° view of them.
800branches of the bank use Efficy CRM
3,500users per day
6million customers managed by the system
20 Minutes is a mass media present across all media platforms with 22.1 million readers per month: 10.6 million readers of the free paper; 5 million on computer; 10.7 million on smartphone; and 2.6 million on tablets. Their commitment since the foundation of the media in 2002 is to “deliver verified and reliable information, to […]
Implementing E-DEAL CRM at 20 Minutes forms part of a strategy to develop our relationship with our readers and micro-communities (the importance of EACH), in addition to our mass media capacity (REACH).
440 000bot users
300 000newsletter suscriptions
SURYS develops and produces state-of-the-art optical and digital security solutions to prevent the counterfeiting of sensitive identification documents and to fight against fraud. Creating trust is the purpose of SURYS’ solutions and the mission of its employees. To ensure the quality of its Customer Relationship, SURYS has equipped itself with the E-Deal CRM software in […]
With E-Deal CRM by Efficy, we want to go beyond Customer Relationship. By being valuable support for business teams, the tool contributes fully to the deployment of our global strategy.
30marketing campaigns every year
+ 2 000new high-quality contacts in the database
RATP is a key player in public transport in the Ile-de-France region. Each year, 3 billion passengers use its services in the greater Paris area. As part of a strategy to redefine its commercial policy, RATP chose to centralize the management of claims through the establishment of a contact center and to use E-Deal CRM […]
E-Deal CRM by Efficy has given us global coverage, can be adjusted to meet new needs quickly and easily, and was able to adapt to the strong technical constraints of our Information System.
1,000calls every day
80call center representative
350letters handled on a daily basis
Espacil Habitat manages more than 20,000 social housing units throughout the West of France and the Paris Region. It relies on direct contact with property managers, but also wants all its employees to be able to address each tenant request efficiently. Its CRM project, therefore, covers the company as a whole.
E-DEAL CRM helps us achieve greater tenant satisfaction. We are able to respond to their requests more consistently
2.500 to 3.000requests received every month
“With an international and mobile sales force, Trelleborg is in charge of managing a global distribution channel, we needed to retrieve all customer and prospect data in a single database. The objective was twofold: to consolidate and share market information.” “As a result, we were looking for an application that was above all multilingual but […]
We chose E-DEAL CRM for its multilingual capabilities. Regardless of their area of operation in the world, our sales teams now have a single interface.
10countries deployed in 4 months