The complete CRM solution
You need a complete CRM: sales, marketing, customer service, reporting.
With Efficy CRM Enterprise, you can centralize all customer knowledge and standardize the 360° customer view.
Sales, Marketing & Reporting
With Efficy CRM Enterprise, your sales and marketing teams will have access to the key features they need: opportunity management; 360° view; segmentation; mass emails; event management; etc.
It has it all! Improve productivity and enhance efficiency with your CRM solution. Limit the amount of time your teams spend on repetitive tasks so they can focus on high added-value tasks.
CRM for your customer service
Your Customer service operators also deserve to have a CRM solution which will help them save time and make their work easier!
With Efficy CRM Enterprise, they will have a tool designed for them: multi-channel solution, knowledge base, automated processing of simple requests, possibility of processing similar requests in one operation, etc.
“With an international and mobile sales force, Trelleborg is in charge of managing a global distribution channel, we needed to retrieve all customer and prospect data in a single database. The objective was twofold: to consolidate and share market information.” “As a result, we were looking for an application that was above all multilingual but […]
We chose E-DEAL CRM for its multilingual capabilities. Regardless of their area of operation in the world, our sales teams now have a single interface.
10countries deployed in 4 months
Espacil Habitat manages more than 20,000 social housing units throughout the West of France and the Paris Region. It relies on direct contact with property managers, but also wants all its employees to be able to address each tenant request efficiently. Its CRM project, therefore, covers the company as a whole.
E-DEAL CRM helps us achieve greater tenant satisfaction. We are able to respond to their requests more consistently
2.500 to 3.000requests received every month
Belfius Bank and Insurance For more than three years, Belfius Bank has chosen Efficy CRM to maximise its activity in agencies and on the web. Everyone establishes what products the customer has, their level of satisfaction, their habits, particularly concerning digital channels, their new behaviour, their customer relationship with the contact centre and the comments they […]
The new system will enable everyone who is in contact with a client to have a 360° view of them.
800branches of the bank use Efficy CRM
3,500users per day
6million customers managed by the system
RATP is a key player in public transport in the Ile-de-France region. Each year, 3 billion passengers use its services in the greater Paris area. As part of a strategy to redefine its commercial policy, RATP chose to centralize the management of claims through the establishment of a contact center and to use E-Deal CRM […]
E-Deal CRM by Efficy has given us global coverage, can be adjusted to meet new needs quickly and easily, and was able to adapt to the strong technical constraints of our Information System.
1,000calls every day
80call center representative
350letters handled on a daily basis
We also have other CRM solutions
One CRM by role
Our CRM solutions are adapted to your company’s needs
CRM solutions to develop the activity of your sales teamsMore info
In the digital age, customer service teams are faced with new challengesMore info
Objectives: to make the best choices in terms of management of teams and development axes of the companyMore info