CRM training for users

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    Duration
    1/2 Day
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    Paths
    Marketing
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    Target audience
    Users
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    Level
    Scuba Diver

What do I get out of it?

This training will make you discover your Efficy support and customer service management solution. Throughout this training session, you will learn how to manage the different communication channels (inputs and outputs) to ensure customer relationship follow-ups. This training will emphasize the creation of tickets, assignments, delegation and follow-up tasks. It will also show you your Efficy extranet interface, which offers a dedicated customer view.

Who Should Attend?

All users dedicated to your support, helpdesk (complaint department) or after-sales service. A few months of experience with your Efficy CRM are strongly recommended.

Upcoming training sessions

The Scuba Diver Level

Once you have completed the Bubblemaker level, our Scuba Diver sessions will take you to a higher level. At this stage, you will become a daily user of Efficy CRM with considerable skills. Most importantly, this scuba diving experience will give you the necessary usage techniques and strategies specific to your position.

Learn from our certified dive instructors

Efficy Diving Academy is made up of Efficy experts committed to teaching you how to gain the necessary skills to use your Efficy CRM in an efficient and proactive way. Thanks to them being certified, get subsidies* each time you attend our training sessions.

* those subsidies are available for companies located in Belgium

Do you need more information ? Download our brochure

The Diving Academy has designed two different programs based on your profile: the Web Developer Program and the User Program. If you want to discover the tips and tricks that will make your working life easier every day, the Users Program is for you. Our recommended courses will help you choose the most appropriate training sessions for your occupation.