Efficy CRM Helpdesk Module Training

Helpdesk Module (TRS-02)

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1/2 Day
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The ScubaDiver Level

Once you have completed the Bubblemaker level, our Scuba Diver sessions will take you to a higher level. At this stage, you will become a daily user of Efficy CRM with considerable skills. Most importantly, this scuba diving experience will give you the necessary usage techniques and strategies specific to your position.

What do I get out of it?

This training will make you discover your Efficy support and customer service management solution. Throughout this training session, you will learn how to manage the different communication channels (inputs and outputs) to ensure customer relationship follow-ups. This training will emphasize the creation of tickets, assignments, delegation and follow-up tasks. It will also show you your Efficy extranet interface, which offers a dedicated customer view.

You can contact us if you have any question

Learn from our certified dive instructors

Efficy Diving Academy is made up of Efficy experts committed to teaching you how to gain the necessary skills to use your Efficy CRM in an efficient and proactive way. Thanks to them being certified, get subsidies* each time you attend our training sessions.

* those subsidies are available for companies located in Belgium

Who Should Attend?

All users dedicated to your support, helpdesk (complaint department) or after-sales service. Few months of experience of your Efficy CRM are strongly recommended.