Customer culture is one of the fundamentals of Customer Relationship. If it’s well prepared, it helps to gain market share. Indeed, companies that place the customer at the center of their strategy are often more profitable than others. They attract new customers, retain those already acquired and give meaning to the work of their employees.
This infographic is part of our white paper “ Customer Culture: Focusing on Customer Focus to Win Market Share “. This is the first volume of a series of six on the Fundamentals of Customer Relationship.
To consult the infographic in JPG, click here.