Are you a real problem solver driven by deadlines and high demands of our customers? Are you analytical, technical, as well as a team player? Then you are the L2 Customer Support we are looking for!

Within the company’s support department, you will be working with your team on multiple interesting projects at the same time. No customer is the same, so no project will be either.

Your missions

You report to the Support Manager and you are involved with the technical and functional support of the customers. You work from the office in Brussels.

You act as an “Efficy Specialist” and are responsible for the following tasks:

  • Errors & troubleshooting
  • Internal follow-up for more complex problems/files
  • Remote Efficy Installations
  • Programming/analysis of queries, reports, etc.

Profile

As our customers deserve the best CRM solution on the market and a great UX, we expect the following minimum requirements:

  • Bachelor’s degree in IT preferred
  • Good general IT knowledge (Windows, Ms-Office and classic applications)
  • HTML, SQL, JavaScript, jQuery, Fondation, …
  • A very good knowledge of French or Dutch + good command of English. Spanish is an asset
  • Problem solving skills
  • Meticulous and punctual
  • Pragmatic
  • Customer-focused
  • Good learning skills

What do we offer?

Of course, you will be well rewarded for helping our customers using our solution the best way. This starts as soon as your first day, where you end up within a close and well-attuned team that are all passionate and motivated to deliver the best CRM to demanding and inspiring customers.

Our values ‘Openness’, ‘Efficiency’ and ‘We care’ do not only apply to our customers, but of course also to our employees. You will therefore work in one of our spacious offices where relaxation areas, a weekly fruit basket and quality coffee are standard.

And it goes without saying that there is plenty of room for a healthy work-life balance. As we are a company in full growth, you are in control of your own future.

Last but not least, we offer fun… a lot of fun! Besides ending up in an office with a pool table, we organize game nights and themed meals, as well as “End of Year Challenges” and the now famous annual trip.

Who are we?

We can’t leave without some figures about the Efficy Group. We are based in 7 countries (Belgium, France, the Netherlands, Luxembourg, Spain, Germany and Switzerland) and are a major player in the CRM (Customer Relationship Management) market.

We have over 4,500 customers, but of course we expect you as our Business Developer to grow this number. Our ambition is to become the #EuropeanCRMChampion!

We see you thinking, “Where can I apply for the job?!”

Contact us directly by sending your motivation letter and CV, both in English, to: jobs@efficy.com.