Carrefour Pro is the entity of the Carrefour Group that offers businesses a wide range of gift ideas for their employees, partners or members.
To improve its business performance, Carrefour Pro chose E-Deal CRM by Efficy, a Customer Relationship Management solution. Here is an overview of this ambitious project with tight operational deadlines.
A more functional CRM system in record time
The company’s existing software no longer met the expectations of Carrefour Pro: it was not functional enough, not user-friendly enough, and its design was too complex… In short, it was time to change for Carrefour Pro
A design brief was drafted to ensure an adequate fit between the business needs and the software.
E-Deal CRM by Efficy responded to the call for tender and won thanks to its expertise. The other decisive factors: easily accessible information, customizable home page, and software
And in terms of deadlines for its implementation: just six months between the decision to change CRM and the full operational rollout of E-Deal CRM by Efficy. A record!
We needed to go fast, to disrupt our teams as little as possible. Efficy was able to accompany us in this transition, with a powerful, intuitive and user-friendly software suite. Having a tool which was rapidly accepted by users greatly contributed to the success of the project.