The best of tailor-made CRM
You are not in your first CRM project, you have numerous and complex customer relationship processes. With this edition, the BPM is just a click away.
Bonus: multi-channel marketing features and full customization options.
Automated CRM: increase productivity
Your organisation already has robust Customer Relationship processes which are well mapped out.
Your goal now is to automate these actions and limit repetitive tasks for your teams.
This will enable them to focus on high value-added tasks.
Digital CRM: a must-have
The digital channel is an important stream of revenue.
You want to turn your website into a powerful tool to gain new customers.
You want to monitor what users are saying about you on social media and to study each message about you so as to be able to react accordingly.
Belfius Bank and Insurance For more than three years, Belfius Bank has chosen Efficy CRM to maximise its activity in agencies and on the web. Everyone establishes what products the customer has, their level of satisfaction, their habits, particularly concerning digital channels, their new behaviour, their customer relationship with the contact centre and the comments they […]
The new system will enable everyone who is in contact with a client to have a 360° view of them.
800branches of the bank use Efficy CRM
3,500users per day
6million customers managed by the system
RATP is a key player in public transport in the Ile-de-France region. Each year, 3 billion passengers use its services in the greater Paris area. As part of a strategy to redefine its commercial policy, RATP chose to centralize the management of claims through the establishment of a contact center and to use E-Deal CRM […]
E-Deal CRM by Efficy has given us global coverage, can be adjusted to meet new needs quickly and easily, and was able to adapt to the strong technical constraints of our Information System.
1,000calls every day
80call center representative
350letters handled on a daily basis
20 Minutes is a mass media present across all media platforms with 22.1 million readers per month: 10.6 million readers of the free paper; 5 million on computer; 10.7 million on smartphone; and 2.6 million on tablets. Their commitment since the foundation of the media in 2002 is to “deliver verified and reliable information, to […]
Implementing E-DEAL CRM at 20 Minutes forms part of a strategy to develop our relationship with our readers and micro-communities (the importance of EACH), in addition to our mass media capacity (REACH).
440 000bot users
300 000newsletter suscriptions
“With an international and mobile sales force, Trelleborg is in charge of managing a global distribution channel, we needed to retrieve all customer and prospect data in a single database. The objective was twofold: to consolidate and share market information.” “As a result, we were looking for an application that was above all multilingual but […]
We chose E-DEAL CRM for its multilingual capabilities. Regardless of their area of operation in the world, our sales teams now have a single interface.
10countries deployed in 4 months
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