1001 Vies Habitat.

The 1001 Vies Habitat Group, formerly Groupe Logement Français, is one of the main players in social housing in France. With more than 86,000 housing units under management and 226,000 people housed, it has been putting its expertise at the service of the territories and their inhabitants for more than 60 years.

The 1001 Vies Habitat Group has embarked on an internal reorganization and modernization project, and as such has rethought its Customer Relations strategy. The customer is now placed at the heart of the strategy.

As such, 1001 Vies Habitat has equipped 850 users with the efficy solution for managing requests and customer knowledge.

1001 Vies Habitat's issues.

Receive, qualify and follow up customers’ requests in multi-channel (physical, phone, email, mail, web)
Keep track of the customer’s interactions with 1001 Vies Habitat and its suppliers
Have a 360° view of customers
Manage campaigns
Simplify reporting and management
Respect CNIL and RGPD constraints
Manage access rights

Efficy CRM features.

Sales: contacts, assets, 360° vision
Service: management and processing of requests
Marketing: targeting, campaigns
KPI: management, reporting
K-Base: knowledge base, FAQ
Synchro with IS tools (rental management, purchasing, multi-channel interactions, etc.)

Join the 13,500+ customers using efficy to grow their business

« We needed a flexible solution that could adapt to the complexity of our business and manage our business processes and lead management from A to Z. »
Denis Colomb
PRESIDENT AND CEO
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"Efficy CRM helps us achieve greater tenant satisfaction. We are able to respond to their requests more consistently"
Philippe Cloarec
HEAD OF TENANT MANAGEMENT
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«For Vivest, customer relations are just as important as the vacancy rate or the rate of unpaid rent. Thanks to the efficy group's CRM solution, we now have a better knowledge of our customers, sectors and the state of the stock.»
Sébastien Polis
HEAD OF ASSET MANAGEMENT & QUALITY OF SERVICE PROVIDER
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