CRM technology
Customer relationship & Covid-19: Let’s take our customer relationship to another level
What if this special time was the perfect opportunity to take your Customer Relationship to the next level? In these times of crisis, benevolence is visible everywhere on social networks and solidarity initiatives are flourishing. Every media, every company gives its content for free. You can attend operas and ballets in your living room, visit […]
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CRM technology
CRM the solution that keeps your organization running in times of homeworking
In times of crisis, we are forced to do things differently. In our previous blog post, we gave several tips to organize and maintain your[...]
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CollaborationEmotionMobility
Tips & tricks
After 5 years of homeworking, let me share with you my experience
Professional life, personal life… A limit was sometimes very difficult to define! In my case, I mixed the two a lot when I was beginning[...]
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MobilityProductivity
Sales relationship
Sales force: 3 ways to organize your sales team
Your product is starting to be known, customers are delighted and it seems that they are starting to use it more and more. Now is[...]
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CollaborationProductivity
Sales relationship
9 techniques to close a deal, even with the most complex customers
Discover these 9 techniques to close a deal, which works even with the most complex customers. Apply them and you will get better results! If[...]
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Customer loyaltyCustomer satisfaction
Sales relationship
5 examples of sales emails to generate interesting leads for your sales team
Many people ask us for some examples of sales emails, so these are some templates that will work for your business. They will allow you[...]
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E-mailingProspecting
Marketing
Successful customer experience: some best practices
Do you want to discover some successful stories about customer experience in 2019? This article is made for you. Indeed, customer experience is essential to[...]
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Customer experienceCustomer loyaltyOmnichannel
Sales relationship
The Auto Show, the moment in the automotive sector for leads in the CRM
January is traditionally the month of the Auto Show in Belgium. Dealers are open 7 days a week to establish a record sale thanks to[...]
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Customer experienceCustomizationMobility
Sales relationship
9 simple and effective strategies to sell more
Selling should be easy, don’t you think? Especially when you have the right product for the right market. And yet… Many salespeople tend to make[...]
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Customer satisfactionCustomization
Sales relationship
28 topics for sales emails that encourage your prospects to open, read and respond to you
The best sales email topics are creative, compelling, and informative without saying too much. A good topic that gets people interested is what makes the[...]
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CustomizationE-mailingProspecting
Sales relationship
How can you become a good sales rep?
If you want to learn how to be a good salesperson, we recommend that you pay close attention to all of these qualities and business[...]
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Customer loyaltyCustomer satisfactionProspecting
CRM technology
Using a CRM in 2020: Predictions for your new business challenges
As the new year is coming this is also the moment to think about new business challenges for 2020. The demand for CRM software solutions[...]
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Sales relationship
Set your sales goals using 4 steps to help your SME grow quickly
The logic is overwhelming. Any business that wants to be profitable has to sell. To sell, you just need to have sales targets. In this[...]
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Sales relationship
Investing in a CRM as a non-profit organization, a must for efficient operation
For many people, the last month of the year is a month of looking back on the past year, looking ahead to the coming year[...]
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CollaborationCustomizationProspecting
Sales relationship
How can you get the satisfaction of all our customers through our CRM?
Customer satisfaction: how to get it? “Customer satisfaction” is really important these days. You’ve probably noticed it. But satisfaction is much more than a fad.[...]
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CRM toolCustomer experienceCustomer satisfactionOmnichannel
CRM technology
CRM or ERP? What are the differences?
CRM and ERP… These are two applications that are used in the company by business departments. Two solutions that centralize a lot of crucial information[...]
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CRM toolCustomer experienceCustomer satisfaction
Marketing
The customer experience at the restaurant: it’s make or break
In this week’s article, I’ll focus on the customer experience at the restaurant. We have all been to a restaurant and sometimes experienced an enchanted[...]
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Customer experienceCustomer satisfactionEmotion
CRM technology
CRM system for your company the essential tool in order to grow your business
Gartner predicts that, by 2020, poor customer experiences will destroy 30% of digital business projects. This is the moment to develop a customer-centric strategy and[...]
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CollaborationKPIProspecting
Tips & tricks
Get the best Black Friday offer from the e-commerce platform with your CRM
They are a heyday for e-commerce. Halloween, Black Friday, Christmas and New Year, these are four occasions where the consumer flocks their gifts online. As[...]
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E-mailingProductivityRetail industry
Sales relationship
Excel or CRM: what should you choose to manage your customer file?
This is a question that often comes up: should you have a CRM or is Excel enough? Initially, Excel may be useful for managing your[...]
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CollaborationCRM toolDataKPI
Sales relationship
Insurance representative connected… or when digital transformation reaches the insurance sector
Digital transformation, this expression is everybody’s mind. And present in all sectors! However, it seems that the insurance sector is really aware of the need[...]
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CRM & ShopCustomer experienceInsurance industryOmnichannel