EUROPEAN AGENTIC CRM
The agentic facilitator for European customer relationships.
Sales, marketing and customer service teams that work faster, better informed,
with AI that truly understands your business and your data stays under your control.
13 000 companies +25 years of CRM expertise
WHY EFFICY
5 strengths no other European CRM combines
Flexibility, sovereign artificial intelligence, local expertise: a platform built for customer relationships today and tomorrow.
AI
Facilitator
Coordinate your agents and processes through a scalable agentic hub. The AI lives in your data, understands your business and acts directly within your CRM. No export, no context breaks. Agents that work while your teams focus on customer relationships.
Complete, open and automated business CRM
An open platform covering sales, marketing and customer service. Integrated workflows that connect your entire ecosystem and automate what can be automated, so your teams focus on what truly creates value.
European sovereignty and compliance
Hosted in Europe, no extraterritorial dependency, no exposure to legislation outside the EU. GDPR, RGAA and AI Act compliant. SecNumCloud and HDS options available for regulated sectors. On-premise, public or private cloud: you choose, you control.
Tailored, at scale
Unlimited customisation designed for complex projects. Our consultants co-build with your business teams a solution that speaks your language, respects your processes and evolves with your organisation without creating vendor dependency.
Local single point of contact
A single point of contact with your local Product, Sales, Support and Operations teams, present across Europe. The most flexible integration model on the market, with genuine long-term proximity. Not outsourced support.
THE PLATFORM
Everything your teams need, in one place
Sales, marketing, customer service — one integrated platform, AI-driven, tailored to your business.
What our clients say.
Ready to take action?
Improve the quality of your CRM database from the moment of data entry.
Discover how efficy's data entry assistance guides your teams toward better CRM usage from day one.
What is efficy?
Efficy is the leading European CRM provider, preferred by 13 500+ happy customers. We provide organisations of all sizes with powerful, easy-to-use, and flexible solutions to help them build stronger business relationships and grow sustainably.
Our solutions include tools for sales, marketing, customer support, and management — helping each user move efficiently, save time, and enhance the customer experience every step of the way.
What is CRM?
Customer Relationship Management (CRM) software captures and organises all of your customer data in one central place, helping you connect and optimise your operations through tools, automations, dashboard insights, and reporting.
It's a comprehensive solution that replaces the stack of apps and spreadsheets your customer-facing teams need to track and improve the customer experience, from the first hello to customer loyalty.
Why should I care about GDPR?
Since 2018, there’s a legal obligation for all companies to comply with the GDPR. If you mismanage personal data or violate GDPR compliance, your company could face a fine of up to EUR 20 million, or 4% of your global annual turnover.
Capturing proper consent to collect personal information allows your business to process contracts, deliveries, and invoices more reliably while ensuring your customers feel confident that their data is being handled responsibly.
With efficy platforms, we make it easy to ensure GDRP-compliant strategies within your organisation.
How does CRM software work?
CRM captures customer data across your channels and stores it in an easily retrievable way, allowing users to access the insights they need, when they need it. This enables your teams to move efficiently, collaborate better, and interact with prospects and customers in a more meaningful way.
What are the benefits of combining CRM and Marketing Automation?
CRM and Marketing Automation work in tandem to streamline and personalise the entire customer journey. From lead generation and scoring to more impactful, aligned messaging, like nurturing campaigns, sales follow-ups, and proactive customer service — ditch the data siloes and always know how your customers like to engage.
Get the best of both worlds with efficy, because CRM + Marketing Automation = More customer magic.
Why choose efficy?
At efficy, we believe a CRM should empower your business growth and help you connect with customers better, without making you feel overwhelmed.
Here’s why over 330,000 users are choosing efficy:
- Easy-to-use
- European, with local support and languages
- Fully-customisable
- 360-degree customer view
- Over 150 features
- GDPR-compliant
- Real-time collaboration
- Reliable data storage
Want to try us out? Get your free demo.