The new system will enable everyone who is in contact with a client to have a 360° view of them.
Benoit Speybrouck
Director Digital Programs / Digital & Data - Belfius Bank
Efficiency made easy. Everything you need in your CRM solution.
Grow your business smarter with a completely customisable CRM solution that adapts to all your company's needs.
Drive more results, automatically. Discover your new marketing automation tool.
Power your marketing activities with an easy-to-use platform with native tools for Marketing Automation, Email, SMS, Forms and Landing Pages.
GET A DEMOEfficy, Ambition 53
Our mission is to help each company succeed by helping them transform their customer data into customer knowledge while simplifying the work of their employees.
Efficy CRM has more than 330,000 users in some 13,500 companies worldwide.
We chose Efficy CRM for its multilingual capabilities. Regardless of their area of operation in the world, our sales teams now have a single interface.
Christophe Peysson
Marketing Distribution Manager
Efficy gives us a better traceability and a better follow-up in the management of the activity.
Olivier Willocx
Managing Director
With Efficy, we want to go beyond Customer Relationship. By being valuable support for business teams, the tool contributes fully to the deployment of our global strategy.
Thierry SÈVEGRAND
Director of Client Relations
A CRM range that adapts to your business
Efficy Group enhances the productivity of your sales teams by providing a range of CRM tools: customer database, business activity monitoring, opportunities, portfolio of offers, and more. Whether in the office or in the field, your sales representatives have a 360° view of their customers, prospects, and proposals. They will also be able to segment their database to launch multi-channel marketing actions.
A dissatisfied customer whose request is handled efficiently becomes a loyal customer, sometimes even an ambassador. In order to achieve this, your customer service needs a reliable tool.
In the digital age, customer service teams are faced with new challenges: managing many types of customer interactions (requests, complaints, after-sales service, etc.) coming in through multiple contact channels, including social CRM, and having to integrate them into a unified customer relationship.
Choose Efficy’s CRM customer service solutions. You will improve the management of complaints and requests, harmonise your communication with your customers, build a reliable customer knowledge base, etc.
CRM solutions to develop the activity of your sales teams
Our CRM software gives your sales force simple and complete tools to express their potential. Around a single customer repository, this sales software provides a clear and concise 360 ° customer vision.
The automatic integration of commercial leads, prospecting and quote management tools helps sales teams on a daily basis.
The CRM software for digital marketing
The communication and marketing managers need reliable tools to nurture their lead generation campaigns.
Objectives: to launch emails and analyze the results, to constitute segmented databases, to be able to analyze the web traffic and adapt the contents of the site and the landing pages.
Our CRM Solutions Transform Big Data into Smart Data
Being able to visualize in a few seconds the data processed by the CRM is vital for managers, and directors who need to follow key performance indicators (KPIs).
Objectives: to make the best choices in terms of management of teams and development axes of the company.
One CRM tailored to every need
Our solutions offer everything you need to work efficiently, analyse your data and attain your objectives.
Our modular offer is perfectly scalable thanks to the wealth of features it provides. Your customised developments are updated for free—for life—with each new release.
Starter- SMB
- Enterprise
- Corporate
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Yes, I want a demoWhat's happening at Efficy
Our news • Press Releases
efficy Appoints Jean-Charles Nicolas as Chief Financial Officer
Brussels, the 30th of September – efficy, the leading European customer relationship management (CRM) provider, is pleased to announce the appointment of Jean-Charles Nicolas as[...]
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Marketing
Lead Generation: Your Ultimate Guide for Growth [2024]
So, you want more leads, more growth? But how do you do it? 85% of B2B companies list lead generation as their most important marketing[...]
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Webinars
Building Lasting Customer Loyalty: 3 Effective Lifecycle Strategies
Recording from September 20th 2023 Language: English | Duration: 53 min Watch this webinar by efficy and our partner Wednesday Relations, and discover the secrets[...]
Read more
What is CRM?
Customer Relationship Management (CRM) is the art of optimising your interactions with your customers and prospects. The Efficy Group wants to go even further and help you foster engagement among your teams and with your customers, whatever your company’s size or stage of development.
Efficy has enjoyed strong growth over several years. We owe this growth to the quality of our solution and the dedication of our teams to make each project a success.
CRM features
Document management
Imagine if you could have better control over and easier access to your documents without wasting hours searching for each piece of information. Link your documents to projects and find your files or data in seconds with keywords.
Customer relationship management
Our Customer Support Module is an indispensable tool for managing your customer relationship in real time and in a highly-personalised way.
Marketing campaign management
Create personalised email campaigns for communicating with your different target groups.
Contact management
Manage all your contacts securely and intuitively.
Data visualisation and analysis
Being able to analyse your data is a necessity for developing efficient business and marketing strategies. Our CRM solutions enable you to understand your customers’ current behaviour patterns and more accurately predict future behaviours.
Sales force management
Your sales force needs structured and up-to-date data to be able to act quickly depending on the opportunities.
Collaborative project management
Foster interaction throughout your company (staff, customers, providers, subcontractors, partners, etc.) to ensure greater transparency, efficiency and consistency in your relationships.
Improve your customer relationship thanks to mobility and gamification
CRM Mobile first
Our CRM solutions are mobile and accessible from anywhere thanks to real-time synchronisation.
CRM offline
Access your data and documents offline; your CRM database will sync automatically whenever you are back online.
CRM and gamification
Peak Me Up is an innovative application already used in many major companies and brands, such as Allianz, Bacardi, Belfius, Ergo, Imperial Tobacco, Total-Lampiris, Liebig, Royco, Devos&Lemmens, Niko, Saint-Gobain, etc. Most report an increase in sales productivity and team engagement within a few weeks.
Join the Efficy diving academy
Customers who invest in training report more than 50% ROI on their Efficy investment. This is why Efficy Diving Academy presents a broad array of training sessions to empower your people by honing the skills and providing the knowledge they need to make the most of Efficy CRM.
Evolve level by level; choose the training session that best suits your needs.
How do you move on to the next level? Start with Level 1, select at least one training course from the list of available trainings for that level, take your diving test, get your diving certificate and then proceed to the next level.