The new system will enable everyone who is in contact with a client to have a 360° view of them.
Benoit Speybrouck
Director Digital Programs / Digital & Data
Efficy, Ambition 53
Our mission is to help each company succeed by helping it to transform its customer data into customer knowledge, while simplifying the work of its employees.
Efficy CRM has more than 185,000 users in some 4,500 companies around the world.
Our other references
2,500 customers and more than 170,000 users use Efficy Group’s solutions
We needed to go fast, to disrupt our teams as little as possible. E-DEAL by Efficy was able to accompany us in this transition, with a powerful, intuitive and user-friendly software suite. Having a tool which was rapidly accepted by users greatly contributed to the success of the project.
Marion CIAPPARA
Carrefour Pro Project Manager
E-Deal CRM by Efficy has given us global coverage, can be adjusted to meet new needs quickly and easily, and was able to adapt to the strong technical constraints of our Information System.
Valérie Exilie
Head of Passenger Information & Customer Relationship
Implementing E-DEAL CRM at 20 Minutes forms part of a strategy to develop our relationship with our readers and micro-communities (the importance of EACH), in addition to our mass media capacity (REACH).
Frédéric Daruty
CEO of 20 Minutes France
E-DEAL CRM helps us achieve greater tenant satisfaction. We are able to respond to their requests more consistently
Philippe Cloarec
Head of Tenant Management
Efficy reporting is highly appreciated by our employees
Catherine Jansen
Director Governance and Internal Control Department
Efficy gives us a better traceability and a better follow-up in the management of the activity.
Olivier Willocx
Managing Director
With E-Deal CRM by Efficy, we want to go beyond Customer Relationship. By being valuable support for business teams, the tool contributes fully to the deployment of our global strategy.
Thierry SÈVEGRAND
Director of Client Relations
All our contract, claim and policy holder documents are in Efficy. It is very easy to find information
Jeffrey Chmielecki
Commercial Analyst
The Efficy CRM allows us to do credit collection in addition to improving the structure of the sales organisation
Stefan Keersmaekers
Directeur Général
Customers have become even more important thanks to our CRM solution and our sales opportunities are very well illustrated and organized.
Maarten Moolhuijzen
Director of Sales and Marketing
Thanks to Efficy CRM, we have a general control and a complete understanding of all the processes taking place in our company.
Anne Carpentier
Trainer in IT business development, consultancy, audit and project management
With Efficy, we created a backbone of information
Gilles Hocepied
Commercial Director
We have as a project a deployment of CRM with other departments of the company, which thanks to CRM will be able to have a more focused approach on the “Customer Service Attitude"
Christophe Balaresque
Marketing Director
We chose E-DEAL CRM for its multilingual capabilities. Regardless of their area of operation in the world, our sales teams now have a single interface.
Christophe Peysson
Marketing Distribution Manager
A CRM range which adapts to your business
Efficy Group enhances the productivity of your sales teams by providing a range of CRM tools: customer database, business activity monitoring, opportunities, portfolio of offers, etc. Whether in the office or in the field, your sales representatives have a 360° view of their customers and prospects and their proposals. They will also be able to segment their database to launch multi-channel marketing actions.
A dissatisfied customer whose request is handled efficiently becomes a loyal customer, sometimes even an ambassador. In order to achieve this, your customer service needs a reliable tool.
In the digital age, customer service teams are faced with new challenges: managing many types of customer interactions (requests, complaints, after-sales service, etc.) coming in through multiple contact channels, including social CRM, and having to integrate them into a unified customer relationship.
Choose Efficy’s CRM customer service solutions. You will improve the management of complaints and requests, harmonise your communication with your customers, build a reliable customer knowledge base, etc.
CRM solutions to develop the activity of your sales teams
Our CRM software gives your sales force simple and complete tools to express their potential. Around a single customer repository, this sales software provides a clear and concise 360 ° customer vision.
The automatic integration of commercial leads, prospecting and quote management tools helps sales teams on a daily basis.
The CRM software for digital marketing
The communication and marketing managers need reliable tools to nurture their lead generation campaigns.
Objectives: to launch emails and analyze the results, to constitute segmented databases, to be able to analyze the web traffic and adapt the contents of the site and the landing pages.
Our CRM Solutions Transform Big Data into Smart Data
Being able to visualize in a few seconds the data processed by the CRM is vital for managers, and directors who need to follow key performance indicators (KPIs).
Objectives: to make the best choices in terms of management of teams and development axes of the company.
One CRM tailored to every need
Our solutions offer everything you need to work efficiently, to analyse your data and to attain your objectives.
Our modular offer is perfectly scalable thanks to the wealth of features it provides. Your customised developments are updated for free and for life with each new release.
Efficy CRM
“Enterprise”
Efficy CRM
“Premium”
E-Deal CRM by Efficy
“Corporate”
Get a free demo
Yes, I want a demoWhat's happening at Efficy
Our news • Press Releases
The Efficy Group acquires INES CRM to become European CRM champion
Brussels, September 10, 2020 – INES CRM, one of the French cloud-based CRM pioneers, is joining the Efficy group. The stated ambition is to complete[...]
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How should you communicate in times of crisis?
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Webinars
[EXPERT SESSION] Impact of COVID-19 on teleworking
With Nathalie Goovaerts, owner Friday Cowork and #projecttelewerk For the first session we invited Nathalie Goovaerts, owner of Friday Cowork and #projecttelewerk. Together with her we discussed the[...]
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Download "How to succeed with your CRM Project"
We have put together a checklist with the 12 questions you should ask yourself before choosing a CRM solution.
Join us
Jump onboard with the Efficy Group for an amazing and exhilarating adventure!
Together we will make for a talented and dynamic crew.
Our DNA: a company with unified values based on efficiency, openness and listening to our customers, our ecosystem and our colleagues.
Our ambition?
To become the #EuropeanCRMChampion with you.
What is CRM?
Customer Relationship Management (CRM) is the art of optimising your interactions with your customers and prospects. The Efficy Group wants to go even further, and help you foster engagement among your teams and with your customers, whatever the size or stage of development of your company.
Efficy has enjoyed strong growth over several years. We owe this growth to the quality of our solution and the dedication of our teams to make each project a success.
CRM features
Document management
Imagine if you could have a better control over and easier access to your documents, without wasting hours searching for each piece of information. Link your documents to projects, and find your files or data in seconds with keywords.
Customer relationship management
Our Customer Support Module is an indispensable tool for managing your customer relationship in real time and in a highly-personalised way.
Marketing campaign management
Create personalised email campaigns for communicating with your different target groups.
Contact management
Manage all your contacts securely and intuitively.
Data visualisation and analysis
Being able to analyse your data is a necessity for developing efficient business and marketing strategies. Our CRM solutions enable you to understand your customers’ current behavior patterns and so predict more accurately future behaviours.
Sales force management
Your sales force needs structured and up-to-date data and to be able to act quickly depending on the opportunities.
Collaborative project management
Foster interaction throughout the company as a whole (staff, customers, providers, subcontractors, partners, etc.) so as to ensure greater transparency, efficiency and consistency in your relationships.
Improve your customer relationship thanks to mobility and gamification
CRM Mobile first
Our CRM solutions are mobile and accessible from anywhere thanks to real-time synchronisation.
CRM offline
Access your data and documents offline; your CRM database will sync automatically whenever you are back online.
CRM and gamification
Peak Me Up is an innovative application, already used in many major companies and brands such as Allianz, Bacardi, Belfius, Ergo, Imperial Tobacco, Total-Lampiris, Liebig, Royco, Devos&Lemmens, Niko, Saint-Gobain, etc. Most report an increase in sales productivity and team engagement within a few weeks.
Join the Efficy diving academy
Customers who invest in training report more than 50% ROI on their Efficy investment. This is why Efficy Diving Academy presents a broad array of training sessions to empower your people by honing the skills and acquiring the knowledge they need to make the most of Efficy CRM.
Evolve level by level; choose the training session that best suits your needs.
How do you move on to the next level? Start with Level 1, select at least one training course from the list of available trainings for that level, take your diving test, get your diving certificate and move to the next level.