Centralise, track and resolve every customer request.
Every request is a ticket structured ticket, assigned to the right person, tracked in real time and resolved as quickly as possible.
Your integrated CRM ticketing system for seamless support.
Without a dedicated tool, requests get lost
Requests without a response
A morning request can go unanswered by end of day for lack of assignment. Without a ticketing system, there is no visibility on what is being handled or not.
Duplicates and redundancies
Agents handle the same issues without knowing it, customers call back multiple times. A centralised ticket support eliminates these costly duplicates.
Impossible to measure
Neither the real workload nor service performance. Without a structured system ticket, management relies on instinct rather than data.
The measurable impact
0 lost
requests
Every support ticket is created and assigned automatically.
SLA
guaranteed
Response times measured in real time, automatic escalations.
Complete
traceability
All exchanges tracked on a single ticket record.
Management
Dashboards, resolution rate, analyses by channel and by agent.
A structured helpdesk ticket, every request becomes traceable
Every request becomes a traceable object, enriched with customer context, tracked by the right people.
Your ticket is connected to the CRM record for complete context at every interaction.
Automatic creation from all channels
Email, form, chat, phone, WhatsApp: every request automatically creates a ticket with the content and attachments.
The ticket helpdesk is instantly available in the processing queue.
Qualification, assignment and prioritisation
Configurable criteria: request type, priority, SLA.
Automatic assignment by skills, workload or geography.
Your system ticket organises itself for optimal resolution.
Processing workflows and escalations
Automatic escalation if a ticket is not handled.
Alerts before SLA exceeding.
Complete history of each service ticket.
Satisfaction measured at closure for continuous quality management.
Related features
What our clients say
"All our contracts, claims and policy holder documents are in efficy's platform. It is very easy to find information"
"efficy's platform reporting is highly appreciated by our employees"
"efficy's platform helps us achieve greater tenant satisfaction. We are able to respond to their requests more consistently"
Ready to take action?
Turn your request management into a competitive advantage.
Find out how an integrated CRM ticketing system improves your support responsiveness and customer satisfaction.