Keep up with the dynamism of your database with Maxo for IT & Telecom.
Stay up to date in this fast-paced digital world. With our powerful and easy-to-use CRM for IT & Telecom industries, effortlessly personalise and optimise your customer relationships while meeting internal objectives.
Develop and innovate without limitations.
Streamline your processes, collaborate in real-time, and automate routine tasks in Maxo. We make the work day easier, so you can move faster and innovate freely. Trust the data you’re working with to grow with confidence.
With a CRM that’s secure, user-friendly, and adaptable to you — you can adapt faster too.
Join 330,000 users already growing with efficy's platform
What is CRM for IT & Telecoms?
Customer relationship management (CRM) software helps IT and telecom companies leverage their customer data and drive recurring revenue. From tracking customer history to increasing efficiency on actions such as enquiries, orders and billing, IT and telecom CRM solutions enable growth by providing powerful tools to guide the business into the future.
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Provide a delightful customer experience — every time.
With all your customer data organised in one place, we help you ensure exceptional customer service so you can build long-lasting relationships.
Get your team up and running faster with a single sign-on to access all customer information in real time, without bottlenecks.
Maxo allows you to collect data, maintain timely, relevant communication, and follow step-by-step processes to always deliver the best level of service.
Personalise your team's efforts with the right data.
From your support team to your sales and marketing department, Maxo enables you to provide a fast and personalised response to your customers' needs.
Use your CRM data to understand your customers' past, present and future, and empower your teams to make smart decisions.
With Maxo for IT & Telecom, create personalised communication and build trusting relationships with your customer based on their journey.
Manage your multiple asset lines from one place.
Track and receive alerts on the status of your single or multi-operator dealer contracts and commitments.
Effectively manage your asset base and reduce churn. Use your CRM data to understand your customers' needs and adapt your offer accordingly.
Our CRM for IT & Telecoms companies allows you to renovate, anticipate and update every customer – never lose a renewal again.
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"efficy's platform has given us global coverage, can be adjusted to meet new needs quickly and easily, and was able to adapt to the strong technical constraints of our Information System."
FAQ about IT CRM Software
What is IT CRM software and how does it differ from traditional CRM?
IT CRM software is tailored for tech companies, offering advanced integration, automation, and scalability beyond classical CRM tools used in other industries.
What are the key features of IT CRM software for tech companies?
Core features include project tracking, ERP integration, GDPR compliance, marketing automation, and customizable workflows for agile teams.
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How does IT CRM software support GDPR compliance and data hosting in Europe?
Leading solutions ensure full GDPR alignment with secure, sovereign data hosting in Europe—critical for IT firms handling sensitive client data.
👉 Discover our page dedicated to GDPR.
What are the benefits of using IT CRM software for growing tech companies?
It streamlines sales, boosts marketing ROI, improves customer retention, and scales with your business—ideal for startups to mid-sized IT firms.
How does AI enhance IT CRM software capabilities?
AI features enable predictive analytics, lead scoring, and automated workflows—helping IT teams make faster, data-driven decisions.
👉 Discover our AI functionality for CRM and our AI Assistant.
How long does it take to implement IT CRM software in an IT environment?
With expert-led onboarding and native integrations, implementation can be completed in weeks—not months—minimizing disruption and risk.
👉 Discover our customer testimonials.
Can IT CRM software integrate with ERP and third-party tools?
Yes, top platforms offer seamless ERP integration and APIs for tools like Jira, Slack, and accounting systems—ensuring full ecosystem alignment.
What does IT CRM software typically cost for B2B tech companies?
Pricing varies by company size and features. See our pricing page for tailored plans that scale with your needs.
👉 Explore our plans for detailed options.