The ready-to-use CRM for small businesses and startups.
Enhance customer loyalty.
"We were looking for a CRM that would be integrated into the work of the sales staff, that would be modular and that would allow us to monitor the activity in a very detailed way."
We were looking for a CRM that would be integrated into the work of the sales people, that would be modular and that would allow us to monitor our activity in a very detailed way. Only efficy was able to offer us a solution that met all these criteria.
But DKV Euro Service does not intend to stop there. “Tomorrow, we want to go even further in simplifying commercial processes and purchasing paths. To do this, we hope to further dematerialize the steps via new innovative modules such as the electronic signature.”
With a dedicated project manager on efficy’s side, the teams set to work. Their challenge was considerable: they had to design a CRM that would structure all of the company’s sales prospecting, while integrating call management.
The goal? A tool tailored to the team’s sales representatives.
“In just three months, our sales force was equipped with a CRM coupled with the call management solution, Gen-IP.
Via a single interface, they now have access to all customer information and can manage their prospecting, opportunities and calls.”
In addition to call management, the entire sales prospecting process has become more structured. “From now on, we have reliable and homogenized customer information. For my part, I have access to real-time data to monitor day-to-day activity and refine the sales strategy. We gain both responsiveness and efficiency.
The latter also benefits from personalized reports to better monitor performance and sales efficiency, thanks to the integration of the Report One solution. All of this in one click. In addition, several complex documents and standard e-mails (contracts, reminders, etc.) are integrated into the DKV Euro Service CRM.
“This aspect has saved us considerable time. The sales people no longer waste their energy on these tasks with very little added value.
And the Marketing “We manage our emailing campaigns via efficy CRM. This way, the sales people know who reads our messages and who seems interested in a particular solution. This way, they contact the right people at the right time. This allows us to target our marketing actions even more precisely.”
"I would definitely recommend efficy. It is a Belgian company that is close to its customers and has a pragmatic approach. efficy CRM itself is user-friendly and easy to master"
"We needed a tool that was simple, quick to set up and very collaborative."
"From web leads to business monitoring, efficy CRM has enabled us to simplify, structure, and automate our customer relations. Now, we could not live without efficy CRM!"
Whether you are a bank, an association, a large company or an SME, there is an efficy solution for you!