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"In fact, we didn't have to choose between "buy or build" thanks to the flexibility of efficy CRM we got "buy and build"
Phase 1 has now been deployed, with phases 2, 3 and 4 still to follow. In a nutshell, it’s about the further rollout to more employees and more functionality. Vanbreda is working with a CRM team in which Tom and Wim have the final responsibility, together with the key users and ambassadors.
“Key users were trained and in turn trained ambassadors. These ambassadors then made their own instructional videos for the other users,” Tom says of the internal rollout.
Finally, Wim has some advice for efficy CRM: “Thanks to efficy’s roadmap and the philosophy of developing CRM in collaboration with customers, we get a broader input of ideas that we would not have thought of ourselves. However, suggestions sometimes stay in the efficy extranet for a relatively long time, so it could be done more quickly.
“We see an exciting partnership above all, benefiting from efficy’s proximity, but also the company’s growth and ambition. Technologically, there is still room for improvement, but in the meantime, we are already benefiting from the developments, as they are immediately usable and profitable,” concludes Tom.
"All our contracts, claims and policy holder documents are in efficy CRM. It is very easy to find information"
"efficy CRM in a nutshell: peace of mind. We have reached our cruising speed. efficy has grown a lot over the last few years, it is a genuine partnership."
"The new system will enable everyone who is in contact with a client to have a 360° view of them."
"efficy CRM has given us global coverage, can be adjusted to meet new needs quickly and easily, and was able to adapt to the strong technical constraints of our Information System."
Whether you are a bank, an association, a large company or an SME, there is an efficy solution for you!