With Efficy CRM Premium make your customer relationship solution the cornerstone of your information system.

CRM with project management in addition

In addition to a complete CRM, you want a powerful project management system integrated into your CRM.

Bonus: Gamification features to improve and accelerate adoption by your users.

Gamified CRM to boost user adoption

All your customer knowledge is centralised in the database and shared by all your employees.

Whether they work in the customer service, or in the marketing or sales department, they can all access the same customer view.

Depending on business needs and their user profile, additional relevant data can be displayed.

With Efficy CRM Premium, we offer a CRM solution which can be customised to meet all your needs.

Our features

Gamified CRM to boost user adoption

Why use gamification?

Because the success of a CRM project hinges on the human dimension of the project and because well implemented change management makes a difference.

Based on techniques of game playing, gamification increases user adoption.

A gamified CRM is also a good way to motivate your staff and help them boost their productivity.

Our features

Our References

20 Minutes is a mass media present across all media platforms with 22.1 million readers per month: 10.6 million readers of the free paper; 5 million on computer; 10.7 million on smartphone; and 2.6 million on tablets. Their commitment since the foundation of the media in 2002 is to “deliver verified and reliable information, to […]

Implementing E-DEAL CRM at 20 Minutes forms part of a strategy to develop our relationship with our readers and micro-communities (the importance of EACH), in addition to our mass media capacity (REACH).

Frédéric Daruty

CEO of 20 Minutes France

600 000

members
440 000

bot users
300 000

newsletter suscriptions

“With an international and mobile sales force, Trelleborg is in charge of managing a global distribution channel, we needed to retrieve all customer and prospect data in a single database. The objective was twofold: to consolidate and share market information.” “As a result, we were looking for an application that was above all multilingual but […]

We chose E-DEAL CRM for its multilingual capabilities. Regardless of their area of operation in the world, our sales teams now have a single interface.

Christophe Peysson

Marketing Distribution Manager

150

users worldwide
10

countries deployed in 4 months
7,000

customers

SURYS develops and produces state-of-the-art optical and digital security solutions to prevent the counterfeiting of sensitive identification documents and to fight against fraud. Creating trust is the purpose of SURYS’ solutions and the mission of its employees. To ensure the quality of its Customer Relationship, SURYS has equipped itself with the E-Deal CRM software in […]

With E-Deal CRM by Efficy, we want to go beyond Customer Relationship. By being valuable support for business teams, the tool contributes fully to the deployment of our global strategy.

Thierry SÈVEGRAND

Director of Client Relations

30

marketing campaigns every year
+ 2 000

new high-quality contacts in the database

Belfius Bank and Insurance For more than three years, Belfius Bank has chosen Efficy CRM to maximise its activity in agencies and on the web. Everyone establishes what products the customer has, their level of satisfaction, their habits, particularly concerning digital channels, their new behaviour, their customer relationship with the contact centre and the comments they […]

The new system will enable everyone who is in contact with a client to have a 360° view of them.

Benoit Speybrouck

Director Digital Programs / Digital & Data

800

branches of the bank use Efficy CRM
5,300

licences
3,500

users per day
6

million customers managed by the system

RATP is a key player in public transport in the Ile-de-France region. Each year, 3 billion passengers use its services in the greater Paris area. As part of a strategy to redefine its commercial policy, RATP chose to centralize the management of claims through the establishment of a contact center and to use E-Deal CRM […]

E-Deal CRM by Efficy has given us global coverage, can be adjusted to meet new needs quickly and easily, and was able to adapt to the strong technical constraints of our Information System.

Valérie Exilie

Head of Passenger Information & Customer Relationship

1,000

calls every day
80

call center representative
350

letters handled on a daily basis

See all our references

We also have other CRM solutions

Efficy CRM
“Enterprise”

You need a complete CRM (sales, marketing, customer service, reporting) that enables you to centralize all customer knowledge and standardize the 360° customer view.

55€ / user / month

See the features

E-Deal CRM by Efficy
“Corporate”

You are not in your first CRM project, you have numerous and complex customer relationship processes. With this edition, the BPM is just a click away. Bonus: multi-channel marketing features and full customization options.

85€ / user / month

See the features