The ready-to-use CRM for small businesses and startups.
Track progress and activities from start to finish.
«For Vivest, customer relations are just as important as the vacancy rate or the rate of unpaid rent. Thanks to the efficy group's CRM solution, we now have a better knowledge of our customers, sectors and the state of the stock.»
We have a Customer Relations Center that handles all calls and responds to requests based on workflows and the knowledge base linked to the CRM.
We also have a mobile application and an extranet that allow our customers to contact us at any time.
And, of course, all our communication tools are synchronized with the CRM.
Major advantage: all the history is centralized in a single tool. A 360° view that is very practical for the CRC, housing consultants, branch managers, etc.
We use efficy CRM to manage our relationship with our service providers. We contact them and receive their response directly in the tool. We can qualify complaints and detect anomalies.
Finally, we use CRM to evaluate our service providers, while analyzing the real feelings of our customers with on-the-spot surveys.
This is essential when you know that, at Vivest, 1 out of 2 requests is technical, and therefore managed by our service providers.
« The CRM is at the heart of our members' knowledge. All organizations have access to our directory and can update their information directly. We also use it to send emails and organize our professional days. »
"Efficy CRM helps us achieve greater tenant satisfaction. We are able to respond to their requests more consistently"
« We needed a flexible solution that could adapt to the complexity of our business and manage our business processes and lead management from A to Z. »
Whether you are a bank, an association, a large company or an SME, there is an efficy solution for you!