If you have an online business, one of the aspects you should not forget is customer service. So that you can improve customer service, in this article you will find some of the best tools on the market to offer the best customer service. Let’s start.
LiveBeep is a customer service tool that is much more than a chat. It is a direct communication tool that incorporates a lot of features such as chatbots, video call service, email marketing and also social media support among other functions. In addition to all these interesting aspects, LiveBeep has a complete integration through an application, so you will be able to use it through any portable device with total comfort. This allows us to be in contact with the customer whenever we need to, regardless of where we are.
ClickDesk is a tool designed so that we can chat with all those who visit our website in real time. This communication can be carried out by written chat, voice chat or video chat. One of the interesting aspects of ClickDesk is that we can integrate it with social networks, which considerably improves the service offered by being able to offer answers to any questions that our customers may have, wherever they come from.
Oct8ne is another highly recommended tool. Like the previous ones, it seeks to improve customer service through a chat. However, it is its innovative technology that makes it worthy of a place on this list. Thanks to its technology called co-vision, we can interact with our customers through images and videos in real time. In addition to the fact that this allows us to communicate with the customer more easily, we also have the possibility of adding the products they want directly to their shopping cart, facilitating the purchasing process. Oct8ne is a tool that has been in operation since 2015 and is used by large companies such as FNAC and Leroy Merlin among others.
The best customer service is one that can be enjoyed at any time. However, we are not always going to be able to be available to our customers and it is in this case where chatbots take full relevance. Serviceform is a customer service tool that has some very particular characteristics, it allows us to train chatbots so that they can respond in the best way to users’ questions based on programmed answers or by searching for content on our website. Serviceform is a very complete tool that also includes features such as the inclusion of images and videos, screen sharing and also enables the use of video calls or voice messages.
We are approaching the end of our list with Chatra. Chatra is an application that offers live chat support, which has been designed to not only improve customer service, but also to improve the number of online sales. One of its most outstanding features is that it allows us to see the number of customers we have live on our website and start a conversation directly with them. This allows us to carry out a more personalised attention and help them if they have any kind of doubt regarding the number of customers
And which is the most important customer service tool?
All these tools are interesting, but the most important one is a CRM. And the best CRM you can try is Efficy. If you want, you can discover it today:
Try Efficy CRM
The most complete CRM