Gain a single source of truth for all customer information with efficy CRM for hospitality.

Create a personalised experience for every guest and foster loyal relationships that keep them returning again and again — all with efficy CRM.   



Join 330,000 users already growing with efficy

Geneve Tourism logo
RATP logo



Be the destination people can’t miss.

Want to reach more people and turn your business into a hotpot they can’t miss?

With our hospitality CRM, gain the insights you need for more powerful marketing messaging. Attract more customers — during peak season and off — and maximise your bookings.

Efficy CRM gives you the data, the insights, and the marketing tools you can rely on to make every experience count. Turn more of your website visitors, social media followers, and ad viewers into new customers who remember your place as a must-visit — and tell their friends too. 

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  • Olivier Willocx BECI

    "efficy CRM gives us a better traceability and a better follow-up in the management of the activity"

What is a CRM for the hospitality industry?

Customer Relationship Management (CRM) for the hospitality industry is a software that helps hospitality businesses attract more clients and better manage their client relationships and operations, driving revenue while lowering operational costs.

Enhance customer satisfaction at every step.

In our modern era, people crave a personalised experience, both online and off.

Don’t let disconnected data slow your down. Our hospitality CRM helps you organise and manage your client data, so you can leverage it to ensure every guest’s expectations are met.

With a 360-degree view of every customer in efficy, you’ll create highly personalised and professional moments that build loyalty and trust.

Gain a better understanding of client behaviour, needs, and complaints, so you can provide outstanding support, better inform your service offering, and create more meaningful marketing messages.

Increase your operational visibility. Run more efficiently.

We give you key data insights, so you can grow confidently. Monitor your numbers at a glance with role-based dashboards and KPIs, and generate polished, shareable reports with a single click.

With efficy CRM, you can watch over your entire hospitality business and all its moving parts in a single, unified platform.

Move quicker by connecting and streamlining your processes, understand where you can optimise your resource allocation, and forecast your growth with our hospitality CRM. We’re here to help you save time and boost sales, while lowering your costs.

efficy CRM for hospitality — build lasting client relationships with solutions tailored to your needs.

Our solutions are easily customisable with add-ons and integrations, so you can feel confident that your solution fits your unique business needs.

Over 330,000 users are already growing with efficy
  • Valérie Exilie RATP

    "efficy CRM has given us global coverage, can be adjusted to meet new needs quickly and easily, and was able to adapt to the strong technical constraints of our Information System." 

  • Fréderic Daruty 20 Minutes

    "Implementing efficy CRM forms part of a strategy to develop our relationship with our readers and micro-communities, in addition to our mass media capacity."

  • Benoit Speybroeck Belfius

    "The new system will enable everyone who is in contact with a client to have a 360° view of them."