The 1001 Vies Habitat Group, formerly Groupe Logement Français, is one of the main players in social housing in France.

With more than 86,000 housing units under management and 226,000 people housed, it has been putting its expertise at the service of the territories and their inhabitants for more than 60 years.

The 1001 Vies Habitat Group has embarked on an internal reorganization and modernization project, and as such has rethought its Customer Relations strategy.

The customer is now placed at the heart of the strategy.

As such, 1001 Vies Habitat has equipped 850 users with the E-Deal CRM by Efficy solution for managing requests and customer knowledge.

1001 Vies Habitat's issues

  • Receive, qualify and follow up customers’ requests in multi-channel (physical, phone, email, mail, web)
  • Keep track of the customer’s interactions with 1001 Vies Habitat and its suppliers
  • Have a 360° view of customers
  • Manage campaigns
  • Simplify reporting and management
  • Respect CNIL and RGPD constraints
  • Manage access rights

E-Deal CRM by Efficy features

  • Sales: contacts, assets, 360° vision
  • Service: management and processing of requests
  • Marketing: targeting, campaigns
  • KPI: management, reporting
  • K-Base: knowledge base, FAQ
  • Synchro with IS tools (rental management, purchasing, multi-channel interactions, etc.)

Other references

  • Logo-USH
  • Espacil Habitat