Manage every customer interaction from request to resolution.
Centralise your channels, accelerate processing, measure quality in real time.
Your AI agents orchestrate every stage of the customer journey in your efficy CRM customer service.
The challenge of modern customer service
Siloed
tools
Shared inbox, tracking spreadsheet, ticketing tool disconnected from the commercial CRM. Without a unified after-sales CRM, every agent juggles between interfaces and wastes precious time.
Agents searching instead of resolving
More time spent finding information than solving problems. The support CRM must centralise all customer context to enable fast resolution.
Missed
commitments
Without a structured service CRM, processing times slip, SLAs are not met and customer satisfaction erodes.
The measurable impact
AI agents
24/7
Automatic qualification and prioritisation of every request.
Real-time
steering
Instant visibility on activity and SLAs.
Consistent
experience
The same quality of response regardless of channel.
Measured satisfaction
Satisfaction score integrated into management.
A customer service platform integrated at the heart of the CRM
Every ticket is created, qualified, assigned, monitored and closed from a single workspace connected to your customer data.
Your efficy CRM customer service reconciles support and sales.
Processing & Channels: ticketing, multichannel, portal
Tickets created automatically from all channels. Unified multichannel CRM customer service.
Self-service portal for customer autonomy.
Every request handled to the same standard.
Automation & AI: qualification, sentiment, SLA
AI auto-qualification of requests, sentiment analysis for prioritisation, automatic SLA alerts.
Your after-sales CRM anticipates risks before they become problems.
Steering & Intelligence: dashboards, satisfaction, knowledge base
Real-time dashboards, satisfaction measured after every ticket, knowledge base for consistent answers.
Your support CRM becomes a continuous steering tool.
Use case: a typical day in an AI-augmented customer service
Discover how an agentic CRM customer service transforms a customer relations team's daily routine.
8h30 AM | Automatic qualification of overnight emails. Overnight, 23 emails arrived in the after-sales CRM general address. The AI agent has transformed them all into tickets, qualified them by reason and assigned them to the competent agents. Alex sees at a glance that two tickets have a negative sentiment score: she reassigns them to her most experienced agents for priority handling. | |
10h00 AM | Multichannel processing in parallel. Two agents are responding to emails, a third is handling web form requests, a fourth is managing customer portal requests, all from the same support CRM interface. A customer who had sent an email the previous day calls: the agent immediately sees the complete history and picks up the case without asking them to explain everything again. | |
2h00 PM | SLA alert triggered automatically. A ticket is approaching its contractual deadline without having been processed. The CRM customer service AI agent sent an alert two hours before the breach. The request is handled immediately. Alex tracks the update in real time on her dashboard, without time-consuming status meetings. | |
5h00 PM | Automatic summary for management. At the end of the day, the after-sales CRM automatically generates the performance report: 41 tickets handled, first-contact resolution rate at 78%, zero SLA breaches. Alex shares the report with management in two clicks. No re-entry, no manual extraction. |
Related features
What our customers say
"Efficy was chosen as the CRM solution because it met the complexity of our membership and was very flexible in all developments as efficy is fully customizable."
"I would definitely recommend efficy. It is a Belgian company that is close to its customers and has a pragmatic approach. efficy CRM itself is user-friendly and easy to master"
« Un bonus tout particulier sur la gestion de projet : les équipes sont très disponibles et à l’écoute. Et elles font preuve d’un grand sérieux sur la méthodologie et la documentation fournie. »
Ready to take action?
Turn every interaction into a loyalty opportunity.
Discover how efficy CRM customer service centralises your channels, automates processing and measures satisfaction in real time.