Delegate request qualification to AI. Your human agents focus on resolution.
Every request is analysed and qualified automatically according to your reason hierarchy.
Your agents start with the correct qualification already filled in: request autoqualification eliminates low-value manual tasks.
Manual qualification is time wasted at scale
Hundreds of emails per day
Open, read, browse the qualification tree, select the reason — dozens of times a day. Without request auto-qualification, this time adds up and pulls agents away from real resolutions.
Variable quality
Lead qualification varies depending on individuals and their knowledge of available reasons. Consistency is impossible to guarantee manually at scale.
Delays in assignment
Requests wait to be qualified before being processed. Without autoqualification, every minute lost in classification is one less minute for resolution.
Measurable impact
Accelerated
processing
Qualification no longer depends on each agent's availability.
Consistency
Same qualification criteria regardless of volume.
Immediate
assignment
Assignment rules triggered as soon as auto-qualification is completed.
Human
control
Agents correct in one click, the system learns.
Automatic qualification driven by AI
The content of every email is analysed and matched against your qualification tree.
AI deduces the most likely intent for instant and consistent qualification.
Configuration adapted to your business
Define the qualifications, describe each reason, add examples.
Weight qualifications when multiple reasons are plausible.
Requests auto-qualification adapts precisely to your business context.
Transparent and controllable process
The agent sees the suggested qualification and can correct it in one click.
The system improves through team feedback.
Auto-qualification accuracy improves continuously — 94% this month, +2% vs. last month.
Related features
What our clients say
"The fact that we have been able to parameterize in efficy's platform the offers to be sent to our clients has speeded up the process. In addition, all this allows us to analyze many aspects and to make the appropriate follow-up of each project."
"efficy's platform has given us global coverage, can be adjusted to meet new needs quickly and easily, and was able to adapt to the strong technical constraints of our Information System."
"efficy CRM gives us a better traceability and a better follow-up in the management of the activity"
Ready to take action?
Eliminate manual qualification of your requests.
Find out how efficy's AI auto-qualification frees your agents from classification tasks and accelerates every resolution.