Tips & tricks

How to make training worth the investment

It’s inevitable that implementing new software has an impact on the daily routines of the employees. The business has developed, the current software doesn’t fulfil[...]
Read more
CollaborationCRM project
CRM technology

Data analysis: 4 trends to watch

1 – Data, data and more data! Big Data and predictive and prescriptive analysis Data is omnipresent, and generally imposes significant demands in terms of[...]
Read more
Customer experienceCustomizationData
CRM technology‚ Helpdesk

Why you need Chatbots for your call centre?

Welcome back! Last week we talked about Customer trust and we gave you tips to turn your waiting lines into a positive customer experience. This[...]
Read more
Customer experienceEmotionOmnichannel
CRM technology‚ Sales relationship

How Gamification is Changing the CRM Game

Businesses and technologies go through changes, and customers’ preferences are changing too. Today, winning the customer is all about enhancing the customer experience. The most[...]
Read more
Banking industryRetail industry
CRM technology

M-CRM: definition, issues and features

In the age of hyper connectivity, the use of mobile Internet has become more widespread and has made its way into the professional sphere. Therefore,[...]
Read more
CollaborationIoTMobility
Tips & tricks

Customer Experience: definition & objectives

By definition, customer experience is the sum of emotions felt by customers generated both at a specific point in time and cumulatively through their interactions[...]
Read more
Customer experienceCustomer loyaltyOmnichannel