Our mission
Our mission is to help each company succeed by helping it to transform its customer data into customer knowledge, while simplifying the work of its employees.
Efficy Group in numbers
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170 000daily users -
2 500clients -
Customers in33 countries -
Turnover of€20M -
+ 46%average annual growth
Our values
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Efficiency
Our strength: delivering the best CRM to demanding and inspiring clients.
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Openness
Our raison d’être: providing the perfect solution for each and every need.
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We care
Our DNA: listening to our customers, to our ecosystem and to our colleagues.
The philosophy of Efficy CRM solutions
53, here is my ambition. In 5 years, 5 times bigger for a 5% market share in Europe.
Our clients trust us
Belfius Bank and Insurance For more than three years, Belfius Bank has chosen Efficy CRM to maximise its activity in agencies and on the web. Everyone establishes what products the customer has, their level of satisfaction, their habits, particularly concerning digital channels, their new behaviour, their customer relationship with the contact centre and the comments they […]
The new system will enable everyone who is in contact with a client to have a 360° view of them.
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800branches of the bank use Efficy CRM -
5,300licences -
3,500users per day
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6million customers managed by the system
20 Minutes is a mass media present across all media platforms with 22.1 million readers per month: 10.6 million readers of the free paper; 5 million on computer; 10.7 million on smartphone; and 2.6 million on tablets. Their commitment since the foundation of the media in 2002 is to “deliver verified and reliable information, to […]
Implementing E-DEAL CRM at 20 Minutes forms part of a strategy to develop our relationship with our readers and micro-communities (the importance of EACH), in addition to our mass media capacity (REACH).
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600 000members
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440 000bot users
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300 000newsletter suscriptions
RATP is a key player in public transport in the Ile-de-France region. Each year, 3 billion passengers use its services in the greater Paris area. As part of a strategy to redefine its commercial policy, RATP chose to centralize the management of claims through the establishment of a contact center and to use E-Deal CRM […]
E-Deal CRM by Efficy has given us global coverage, can be adjusted to meet new needs quickly and easily, and was able to adapt to the strong technical constraints of our Information System.
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1,000calls every day -
80call center representative -
350letters handled on a daily basis
SURYS develops and produces state-of-the-art optical and digital security solutions to prevent the counterfeiting of sensitive identification documents and to fight against fraud. Creating trust is the purpose of SURYS’ solutions and the mission of its employees. To ensure the quality of its Customer Relationship, SURYS has equipped itself with the E-Deal CRM software in […]
With E-Deal CRM by Efficy, we want to go beyond Customer Relationship. By being valuable support for business teams, the tool contributes fully to the deployment of our global strategy.
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30marketing campaigns every year -
+ 2 000new high-quality contacts in the database
Espacil Habitat manages more than 20,000 social housing units throughout the West of France and the Paris Region. It relies on direct contact with property managers, but also wants all its employees to be able to address each tenant request efficiently. Its CRM project, therefore, covers the company as a whole.
E-DEAL CRM helps us achieve greater tenant satisfaction. We are able to respond to their requests more consistently
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2.500 to 3.000requests received every month -
60fixed licenses
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40floating licenses
“With an international and mobile sales force, Trelleborg is in charge of managing a global distribution channel, we needed to retrieve all customer and prospect data in a single database. The objective was twofold: to consolidate and share market information.” “As a result, we were looking for an application that was above all multilingual but […]
We chose E-DEAL CRM for its multilingual capabilities. Regardless of their area of operation in the world, our sales teams now have a single interface.
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150users worldwide -
10countries deployed in 4 months -
7,000customers
Vacancies: would you like to join us?
The Efficy Group, located in seven countries (Belgium, France, Netherlands, Luxembourg, Spain, Switzerland and Turkey), is a major player in the CRM (Customer Relationship Management) market. With a wide range of solutions, we have won over some 2,400 customers, with an exciting yearly turnover of EUR 20 million. Nor do we intend to stop there! Our ambition? To become the #EuropeanCRMChampion.
By joining the Efficy Group, you will be joining an amazing and exhilarating adventure. Jump onboard with the Efficy Group for an amazing and exhilarating adventure.