Efficy vs Zendesk

This post was written by Mariam

Today we will talk about 2 very popular CRMs: Efficy vs Zendesk. Let’s learn a bit more about each solution.


Knowing which features are the most important in a CRM software is not an easy task.

There are many types of CRM that are chosen according to customer needs, such as operational CRM, analytical CRM and collaborative CRM.

That’s why choosing the right CRM software can be tricky, that’s why we’ve created a comparison between our solution (Efficy) and Zendesks to give you a hand in the process. Let’s get to it!

Efficy vs Zendesk

zendesk vs efficy crm Solution created in 2007 in Copenhagen, Denmark. It is a multichannel customer service platform with support and sales solutions.




efficy crm vs zendesk

Founded in 2005 in Belgium, Efficy is a software provider that offers medium and large companies a complete, flexible and extended CRM solution that helps companies manage their customer relationships.



As we emphasised earlier, choosing the right CRM helps you achieve contact management as well as data management and reporting shared with the various CRM users.

These are designed with the different requirements of the target audience in mind. Therefore, it is obvious that not just any solution will suit your company’s needs.

When starting your CRM project, it is important to compare software features before making a final decision.

That said, how is Efficy different from Zendesk?

Let’s take a closer look at this comparison chart:

efficy vs zendesk


efficy and zendeskMobile App
efficy or zendeskUnlimited Contacts
Calendar view and activity management
Gmail/Outlook Integration
Subtotal: 20€/month
Complete sales management
Phone Support
Document Management
Microsoft Office 365 Integration
KPI management

Total: 20€/month

efficy vs zendesk, which one is the best


efficy vs zendesk, who is the bestMobile App
efficy and zendeskUlimited Contacts
Calendar view and activity management
Gmail/Outlook Integration (Marketplace free add-ons)
Subtotal: 19€/month
Complete sales management (From: 99€ up to 2 pipelines)
Phone Support (From: 49€)
Document Management (From: 19€/month Up to 2GB per user)
API ( From: 49€/month)
Microsoft Office 365 Integration
KPI management

Total package: 68€/month

       Included in the price        Not included        Not Available


If we analyse, Efficy offers you a lot more options than Zendesk. For example:

Total sales management: Efficy CRM has sales, KPIs and document management in all its plans without the need for extra payment. On the other hand, Zendesk offers total sales management from €99/month and document management with plans from €19/month.

Customer support: Zendesk offers phone support on plans starting at €49/month. Efficy now has a customer support line and live chats on all plans.

Microsoft Office 365: Efficy CRM offers this integration, but in the case of Zendesk it is not available.

API: All Efficy solutions have unlimited API functionality, which is used to integrate a large number of applications so that they can communicate with each other. In the case of Zendesk software, this option is limited in its plans.

Now some advantages between both solutions:

  • Mobility: Both tools have a mobile app. Efficy App and Zendesk App
  • Unlimited contacts in both solutions
  • Collaboration, tasks and shared agendas
  • Gmail/Outlook integration


How much does each CRM cost?

Now if we talk about prices, Efficy is the most cost-effective of the two. For only 20€ per month (annual plan) you can get all the features of the comparison chart and more.

With Zendesk you would have to pay 68€ per month (more if you want additional modules, of course)

Now it’s your turn!

Now that you know the variety of each one and if what we have shown you convinces you, ask for a demo now!

Try Efficy now for FREE

And get a FREE TOUR based on your business. The tour is 15 minutes, by phone and screen sharing so you’ll know all about CRM by the end.

Try Efficy CRM The most complete CRM


Learn more about:

What are the different types of CRM?
Free CRM: Real good idea or scam?
What is the best CRM for your business?
CRM applications in a company’s day-to-day business
How to write an effective and successful business plan

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