Belfius Bank and Insurance
For over 7 years, Belfius Bank has used Efficy CRM to optimize its activity in its branches and on the web.
In a few figures: Efficy CRM allows Belfius to put its 800 agencies in contact, to manage 6 million customers and 184 million leads per semester.
7 years ago, Belfius Bank was looking for a collaborative solution that could effectively manage all of its customers and prospects, both individuals or businesses, and ensure prospecting and follow-up. Until then, many different tools were used at Belfius (Microsoft Office, Outlook, etc.) without anyone communicating and being synchronized.
Finally, Belfius chose Efficy CRM with the ultimate aim of having a 360 ° view of its customers and prospects.
The new system will enable everyone who is in contact with a client to have a 360° view of them.