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"The fact that we have been able to parameterize in efficy the offers to be sent to our clients has speeded up the process. In addition, all this allows us to analyze many aspects and to make the appropriate follow-up of each project."
They were looking for a tool that would be useful for the entire company, but principally for the sales department: their goal was to quickly and efficiently manage each sales opportunity. But, above all, they wanted the software to design effective reports for the company.
After a few weeks, Carlos Lorenzana (Rimsa’s Operations Director), chose efficy CRM for its proximity, its adaptability based on the specific needs requested by the company and especially for its price-quality ratio.
They currently have a much more agile management in their sales team, which is divided into two:
Aujourd’hui, Rimsa utilise déjà un pourcentage élevé de l’outil et, petit à petit, elle a amélioré ses processus.
Pour eux, efficy est un CRM simple et facile à appliquer et ils savent qu’ils peuvent en tirer davantage.
Ils ont même relié chaque offre qu’ils envoient à leurs clients à leur site web. C’est une chose qu’ils ont appréciée car elle leur a permis d’être plus efficaces.
Actuellement, l’équipe attend qu’ils puissent voyager pour sortir le module de géopositionnement dans l’application efficy CRM et, surtout, pour obtenir plus d’opportunités de vente avec le CRM.
The implementation of the Rimsa – efficy project has been gradual and collaborative.
Apart from receiving training from our efficy trainer (Grégory Ferrard), Rimsa decided to create a space called “efficy’s must-sees”, led by Carlos, its Director of Operations.
These are periodic 45 minute sessions, where the whole company connects and Carlos is in charge of training and answering all the questions asked by the team, thus achieving a better understanding of their internal processes by the hand of efficy.
In addition, being a transnational company that works with different countries such as China, they have come to coordinate both in training and in the implementation of the CRM taking into account tools compatible with the Asian branch.
What’s more, in times of confinement due to Covid-19, Carol first trained herself on the tool and then created occasional sessions where she taught what she was learning to her sales team.
But you know what the best part is?
She has made her sales team aware of the importance of Data Quality and how it can help them create efficient reports to take clear actions on a given project.
It is clear that Rimsa is a dynamic company looking for practicality and productivity.
"We chose efficy CRM for its multilingual capabilities. Regardless of their area of operation in the world, our sales teams now have a single interface."
"From web leads to business monitoring, efficy CRM has enabled us to simplify, structure, and automate our customer relations. Now, we could not live without efficy CRM!"
"With the emergence of Asian competition, we had to move from a reactive sales approach to a proactive sales approach (...) in this context, we decided to purchase a customer relationship management solution."
Whether you are a bank, an association, a large company or an SME, there is an efficy solution for you!