Centralise your contact management and manage every relationship from a single space.
A complete and up-to-date view of every contact.
Remove duplicates, enrich contact records in real time, and take action at the right time with the right context.
Your CRM contact management software for a consistently reliable contact database.
When contact management becomes a bottleneck
Fragmented information
Contact details scattered across inboxes, spreadsheets and disconnected tools. Without centralised contact management software, duplicates accumulate and the database deteriorates.
Duplicate follow-ups, outdated data
One sales rep searches, another follows up without knowing. Without contact management unified contact management, customer service discovers a role change mid-call.
Customer relationship impossible to personalise
Without a reliable and centralized contact database, the customer experience suffers directly.
The measurable impact
Unified
view
All information accessible from a single record in the contact management software.
Reliable
database
Automatic deduplication and merge rules on the contact database.
Advanced
use
Multi-criteria searches and dynamic lists.
Collaboration
Sharing between sales, marketing and customer service.
Centralised, enriched and collaborative contact management software
Every contact has a unique record in your contact management software, automatically enriched and accessible by all authorised teams.
Complete contact record, linked to all activity
Every contact linked to their company, opportunities, interactions and documents in your contact management software.
Automatic update at every interaction.
The contact database always stays up to date without manual intervention.
Duplicate detection and management
Automatic detection engine at creation and during imports in contact management software.
Configurable merge rules.
The contact database stays clean with no maintenance effort.
Advanced searches and dynamic lists
Filter on any criteria in your contact management: sector, status, score, custom field.
Dynamic lists that update automatically.
Every list feeds directly into your campaigns.
Related features
What our clients say
"I would definitely recommend efficy. It is a Belgian company that is close to its customers and has a pragmatic approach. efficy CRM itself is user-friendly and easy to master"
"The new system will enable everyone who is in contact with a client to have a 360° view of them."
"We chose efficy's platform for its multilingual capabilities. Regardless of their area of operation in the world, our sales teams now have a single interface."
Ready to take action?
Turn your contact database into a commercial asset.
Find out how to centralise, enrich and leverage all your contacts from your CRM contact management software.