The ready-to-use CRM for small businesses and startups.
Get a complete picture of every lead and every client.
"For us efficy is truly the combination of efficiency and effectiveness. I often show efficy CRM to my customers and business partners as a proof of how much we are in control of the process"
A lot of the information was difficult to find or even only in the head of a colleague.
When the colleague was busy or ill problems could easily escalate. “We needed to professionalize” says Mister Assmann.
Here are some of the things that needed to be improved:
« With efficy we managed to get rid of data redundancy.
Systems are linked to and through efficy. It’s fully integrated with the Office software. ‘Especially the mail link is very important as we want to make the difference by giving personal attention to our customers.
When a customer calls we have all the information at our fingertips. Efficy is fast. Searching for data could be done in several ways because of the connection between every entity and the easy search bar.
The introduction of new gadgets is done within efficy using the Project functionality. All activities involved with such an introduction are linked together including certification documents.
With efficy it’s easy to keep track of complaints and documents and to be ISO 9001 certified». reminds M. Assmann from Ixoconcept.
«Orders from the websites or webshops go straight into efficy.
Mail selections are done from efficy and it is linked to Exact. Via the ticket system of efficy a workflow is automatically generated by complaints of customers. Within a minute the client will receive an e-mail with the confirmation of the email.
When the complains are dispatched to an employee a mail will be generated to the client saying who is working on it. When the complain / problem is solved the last e-mail will be generated with a customer survey included.
This gives the management insights of the performance of the service desk. All data is securely stored in efficy ranging from documents to mails.
The administration of returning goods is now done structured in efficy.» concludes M. Assmann.
After a selection of several very diverse products Ixoconcept chose xCRM system efficy.
« The ROI of efficy was realised within a few months.
The price is fair and transparent. The price of the licences are all-in, no extra costs. No surprises.
The efficy employees are approachable (8 out of 10). I’ve noticed that right from the first contact moment. Now, I’m not just a number. I’m feeling like an appreciated customer. Efficy is extreme user friendly – I give it a score of 9 out of 10!
Efficy is flexible, efficient and could be approached from different angles. Efficy is using the atomic model to explain how all entities are connected. Efficy delivers time. Relevant information which I want to consult is found very fast.
With the implementation of a CRM, the goal was to maintain an optimal level of quality despite the competition, while distinguishing ourselves by the level of service so as not to compete on price. » says M. Assmann
"We would not have achieved such sales growth if we had not had a good CRM solution."
"Thanks to efficy CRM, we have a general control and a complete understanding of all the processes taking place in our company."
"Implementing efficy CRM forms part of a strategy to develop our relationship with our readers and micro-communities, in addition to our mass media capacity."
Whether you are a bank, an association, a large company or an SME, there is an efficy solution for you!