The ready-to-use CRM for small businesses and startups.
Get a complete picture of every lead and every client.
As part of its continuous improvement approach, La Redoute is modernizing its Customer Relationship Management (CRM) for BtoC & BtoB and has chosen efficy CRM, the solution adapting to the organization and strategy of development of La Redoute.
The solution offers to the 700 users a 360 vision of customers (contact history, orders, payments, marketing operations), the solution encourages collaborative work (sharing of agenda, implementation of workflows, team concept for the distribution of tasks …) and facilitates reporting (access to real-time statistics, production of dashboards autonomously …).
La Redoute’s customer service teams use the solution to gain productivity through response templates, easy management of similar requests and setting up alerts on processing times. Customer service can also launch operational marketing operations with the solution on an ad hoc basis: multi-criteria targeting for multichannel campaigns (emailing, SMS, mail, etc.), the creation of campaign materials (invitation forms, surveys, newsletters, etc.). Finally, the SALES module helps BtoB teams to follow their commercial opportunities in the management of their quotes, to access contracts in progress …
"efficy CRM reporting is highly appreciated by our employees"
"We were looking for a CRM that would be integrated into the work of the sales staff, that would be modular and that would allow us to monitor the activity in a very detailed way."
"I would definitely recommend efficy. It is a Belgian company that is close to its customers and has a pragmatic approach. efficy CRM itself is user-friendly and easy to master"
Whether you are a bank, an association, a large company or an SME, there is an efficy solution for you!