Personnel costs represent a preponderant part of the operating budget of any company (40 to 80% depending on the sector of activity). Optimizing this payroll in a sustainable manner by allocating resources according to needs and forecasted workloads allows companies to gain in competitiveness and productivity on a daily basis.

OCTIME is the inventor, at the end of the 90’s, of this modern and useful planning for the company as well as the employees.

OCTIME’s software suites automate the counting of employee attendance and absence times, simplify HR administration and ensure long-term personnel management.

The company provides companies in all industries with packaged solutions and proven methodologies that optimize service quality, team coordination and performance, and improve the overall profitability of their value chain.

“It was at this time that we decided to review and harmonize all our processes in order to improve our operational efficiency. We needed a customer relationship management tool that could support us in this ambitious strategy,” says Guillaume Berbinau, Octime’s CEO.

The company turned to Efficy. At first, it deployed the solution exclusively for the sales force, then gradually extended it to the entire group and its 50 or so employees. A project manager was appointed at Octime in tandem with a counterpart at Efficy to supervise the deployment of all the tool’s features.

We chose to deploy the Efficy solutions in their entirety in order to centralize all of our data and gain in commercial efficiency - management and customer relations.
Guillaume Berbinau
PDG

The project at a glance

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    80 Users

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    2 200 Clients

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    10,000 sites equipped

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    13.7 M€ Revenues

The project's context

In 2010, Octime had five different databases to manage its customer information.

All these segmented tools forced the HR software publisher to re-enter the same elements several times.

This was a source of errors and a massive waste of time.

Especially when, like Octime, the company acquires about 200 new customers each year.

 

“It was at this time that we decided to review and harmonize all our processes in order to improve our operational efficiency. We needed a customer relationship management tool that could support us in this ambitious strategy,” says Guillaume Berbinau, Octime’s CEO.

The company turned to Efficy. At first, it deployed the solution exclusively for the sales force, then gradually extended it to the entire group and its 50 or so employees. A project manager was appointed at Octime in tandem with a counterpart at Efficy to supervise the deployment of all the tool’s features.

Why choose Efficy CRM?

We chose to deploy Efficy in its entirety (both the CRM and ERP parts) in order to centralize all of our databases and gain in efficiency.

The company now has a single solution for managing its marketing, quotes, invoicing, prospecting and hotline. Thus equipped, we are confident in conquering new customers.

What are the results?

We wanted a unique and simple interface. Efficy convinced us on both counts.

The user experience remains key for the group, which has a wide variety of employees, some of whom do not necessarily have a strong IT culture. The simplicity of the Efficy interface allows for rapid adoption by all employees.

“Thanks to this ease of use and the centralization of information, we now benefit from considerable time savings. Time that has been reallocated to high value-added missions and to our international development. “

Deployment of Efficy solutions in international subsidiaries

Octime has just acquired the Spanish software publisher SPEC, doubling its turnover. With its subsidiaries in Portugal and Argentina, SPEC provides the French group with a base for international development. From now on, Octime intends to deploy Efficy in its new branches, which have more than 4000 customers in Europe and Latin America. This is an ambitious new project for the Octime and Efficy teams.

Other references

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Our other references

13,500 customers and more than 330,000 users use Efficy Group’s solutions